This is a remote position.
Telesales Representative
WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors, such as Fintech and e-commerce industries, supporting more than 10+ languages.
Responsibilities:
We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
Telesales Representative responsibilities:
1. Contacting potential or existing customers to inform them about a product or service using scripts or canned responses.
2.Answering questions about products or the company
3.Asking questions to understand customer requirements and close sales.
4. Must be an excellent communicator and have superior people skills.
5. Must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
6. Enter and update customer information in the database
7. Take and process transactions in an accurate manner.
8. Handle grievances to preserve the company’s reputation
9. Go the “extra mile” to meet sales quota and facilitate future sales
10. Keep records of calls and sales and note useful information.
Requirements
1. Proven experience as telesales representative or other sales/customer service role
Benefits
- We offer an attractive pay package.
- Opportunity for career progression within the company.
- Our commitment to fostering diversity and inclusivity means we welcome candidates of all backgrounds to apply.
Skills Required
- Proven experience as a telesales representative or in another sales or customer service role
- Proven track record of successfully meeting sales quotas, preferably over the phone
- Knowledge of relevant computer programs, including CRM software, and telephone systems
- Ability to learn about products and services and explain them to prospects
- Excellent knowledge of basic English and fluency in Bahasa
- Excellent communication and interpersonal skills
- Ability to remain calm and handle rejection
- Outstanding negotiation skills and ability to resolve issues and address complaints
- High school diploma
- BSc or BA degree
What We Do
WorkaNova is a global business-process-outsourcing (BPO) and customer-experience specialist serving iGaming operators and other companies. It provides multilingual live-chat, email and ticket support, second-line support, quality assurance, VIP player support, sales, technical support, and back-office services. The company builds dedicated teams, manages service levels and reporting, and supports partners across international markets and multiple time zones.
