Responsibilities:
- Handle inbound inquiries from parents regarding class schedules, program information, and membership status
- Provide responsive and professional customer service across phone and WhatsApp channels
- Escalate complex issues to the relevant SAR or center team
- Log and track all inbound interactions for reporting purposes
Requirements:
- Min. D3/S1 in any field
- 2+ years experience in customer service or telesales
- Strong communication skills, patient, and service-oriented
- Familiar with WhatsApp Business and basic CRM tools
What We Do
In 2020, Seven Retail was established as a House of Brands, integrating multiple business units under one cohesive strategy for lifestyle, F&B and education. Each new venture is meticulously crafted to become a leader in its category, maintaining the company's commitment to quality, accessibility, and aggressive innovation. We are on a mission to make high-quality, exceptional lifestyle experiences accessible, helping people get more out of their paycheck so everybody can experience a higher standard of living. Over 200 outlets to date with +1 new store added every other day. Creating several new brands into new categories every single year. We rapidly iterate, constantly reinvent, and obsessively experiment when it comes to product innovation and consumer experience. Check out our website and come experience our brands for yourself!
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