Telesales Account Mgr II

Summary:

The Inside Sales Account manager will be responsible in managing the accounts assigned to him/her under the Book of Business and 1) retain the customer base by renewing their annual subscription aligned with business strategies and to 2) to grow the existing customer portfolio by actively hunting opportunities within the existing customer base and identifying sales opportunities and increasing ICIS value. 

We are looking for Inside Sales Account Managers in Manila, Philippines who can demonstrate the ability to take the initiative to support customers and assist them to maximize value in relationships and services to achieve their business goals. We’re looking for a passionate individual who will join a growing team to deliver our vision to shape the world by connecting markets to optimize global resources.

At ICIS, we are a team that thrives on innovation and collaboration in a diverse and inclusive culture. We take pride in finding the best people. This is not just about a proven track-record, but about who you are and how you work. How we do things is just as important as what we do. We search for the behaviors that will make the difference in our team. It starts with drive and the desire to achieve, succeed and grow. Really caring and ensuring delivery and getting things done. Taking ownership and thriving with empowerment. Not afraid to take calculated risks and fail. We put the customer first and have a thirst for learning. If this is you, then get in touch.

Accountabilities:

• Manage an existing book of business (i.e. in charge of renewing customers with existing contracts)
• Meet Sales Team Objectives including but not limited to the following:
• Retention activities through working in advance
• Generate Upsell opportunities and convert forecasted pipeline to sales
• Engage with customers to verify user experience and identify pain points
• Drive conversations based on mutual understanding with customer needs and addressed with value-led proposals
• Collaborate with cross functional partners to extend positive customer experience
• Other duties maybe assigned

Qualifications:

• Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)
• At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used
• Great listener, quick thinker, and the ability to work independently and as a team
• Experience in a corporate / B2B sales environment preferred
• Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively
• Strong detail orientation with the ability to follow defined processes
• Strong time management skills
• Enthusiastic and creative with the ability to inspire others and our customers.
• Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service.
• Good knowledge of Microsoft Office
• Experience in handling CRM tool is a plus
• English essential and additional languages preferred (Mandarin, Korean, Japanese)
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional Requirements for Internal Candidates:

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 month
• Must have a Successful or above rating in the last Enabling Performance cycle

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