Retell AI is using first principles to reimagine the call center with cutting-edge voice AI.
Thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $60M ARR with a team of 40 people, up from $5M at the start of 2025.
Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we’re creating intelligent AI “workers” that can act as frontline agents, QA analysts, and managers — continuously executing, monitoring, and improving customer interactions.
We’re growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups.
Let’s build the future together.
We’re a top 50 AI app in a16z list: a16z Top AI Apps
#4 on Brex's Fast-Growing Software Vendors of 2025: Brex Benchmark 2025
We're also one of the top ranking startups on: Lean AI Leaderboard
Enterprise Tech 30: Wing Venture Capital ET30
We are seeking a Telephony Engineer to who will own the technical success of our telephony integrations, act as the first line of defense for advanced enterprise telephony support, and drive seamless post-onboarding experiences. Your work will directly impact call quality, reliability, and customer experience. You’ll move fast, collaborate with customers, and help define the gold standard for AI voice infrastructure.
KEY RESPONSIBILITIESIntegration Ownership: Manage and collaborate with customers to support complex SIP integrations with CCaaS/CPaaS platforms like NiCE, Five9, Avaya, Genesys, Amazon Connect, Twilio, and Telnyx, while driving future platform integrations.
Advanced Troubleshooting: Investigate and debug call failures via PCAP analysis, SIP traces, and carrier logs to improve reliability.
Enterprise Support Frontline: Act as the primary technical point of contact for enterprise clients post-onboarding.
Product Advocacy: Translate customer technical feedback and friction points into actionable product improvements for our development teams.
Have 5+ years as a Telephony Engineer, VoIP Engineer, or equivalent low-latency networking role.
Have deep understanding of the SIP Protocol (RFC 3261), RTP (media) debugging voice quality issues with PCAPs and trace tools such as Wireshark/TShark.
Strong Networking fundamentals.(TCP/IP/TLS, DNS, Firewalls).
Familiarity with modern CPaaS/cloud communication platforms (e.g., Twilio, Plivo, Telnyx).
Ability to write or modify basic scripts (e.g., Python, Bash, JavaScript). Automate routine troubleshooting tasks.
Exceptional ability to guide premium clients through complex setups and communicate technical issues clearly.
Familiarity with Asterisk/FreeSWITCH/Kamailio or relevant SIP proxy / SIP servers is a plus.
Compensation: $25–45/hour USD
Location: Fully Remote (Global candidates welcome)
Working Hours: Candidates must be comfortable working full-time within US Eastern Time business hours
Skills Required
- 5+ years as a Telephony Engineer, VoIP Engineer, or equivalent role
- Deep understanding of SIP Protocol, RTP, and debugging voice quality issues
- Strong Networking fundamentals (TCP/IP/TLS, DNS, Firewalls)
- Familiarity with modern CPaaS/cloud communication platforms
- Ability to write or modify basic scripts (Python, Bash, JavaScript)
- Exceptional client communication skills for complex setups
- Familiarity with Asterisk/FreeSWITCH/Kamailio is a plus
Retell AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Retell AI and has not been reviewed or approved by Retell AI.
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Fair & Transparent Compensation — Compensation is presented as above-market with a “Best Offer Upfront” approach and disclosed cash–equity options tied to interview performance. Public ranges for key roles indicate clearly communicated bands and meaningful equity components.
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Healthcare Strength — Health coverage is described as 100% employer-paid for medical, dental, and vision. This signals comprehensive protection without employee premium costs.
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Wellbeing & Lifestyle Benefits — Daily meals via credits or unlimited catering, plus reimbursements for gym, commuting, phone, and internet, are prominently offered. These benefits reduce day-to-day expenses and support convenience and wellness.
Retell AI Insights
What We Do
Retell is the #1 voice AI agent platform, enabling you to build, test, deploy, and monitor voice AI agents. Industries such as healthcare, insurance, financial services, and logistics use Retell to automate and enhance call operations.
