Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. Learn more at betsol.com
Job DescriptionBETSOL is hiring remote Telephony Engineers to support a large-scale Avaya environment upgrade and datacenter migration for an enterprise client. You will research, audit, clean up, and cut over existing Avaya configurations as the environment moves from ESXi 7 to ESXi 8 and prepares for migration to modern CoLo datacenter facilities. This is a fully remote role; offshore candidates are welcome, with a workday that overlaps the U.S. until at least noon Eastern on U.S. business days.
Key Responsibilities
- Research, audit, and clean up existing Avaya configurations, and cut them over to new and upgraded systems
- Administer Avaya Aura Communication Manager (dial plans, route patterns, trunk groups)
- Program and maintain VDNs and vectors (call routing logic)
- Configure and clean up hunt groups / skill-splits and administer stations/endpoints, including bulk moves/adds/changes
- Perform translation backup/restore and Communication Manager version migrations
- Support broader voice engineering work as needed
Required Skills & Experience
- Avaya Aura Communication Manager (CM) 10.2 administration — dial plan, route patterns, trunk groups
- VDN and vector programming (call routing logic)
- Hunt Group / Skill-Split configuration and cleanup
- Station/endpoint administration, including bulk moves/adds/changes
- Announcements administration
- G450 Media Gateway logical configuration (network regions, IP codec sets, DSP resource allocation)
- S8300 Server and LSP (Local Survivable Processor) / ESS (Enterprise Survivable Server) administration
- Avaya Site Administration (ASA) / SAT command-line proficiency, including bulk translation tools
- Translation backup/restore and CM version migration experience
- CDR (Call Detail Recording) interpretation
Preferred / Additional (Messaging specialization)
- Administration expertise in Avaya Messaging (Avaya IX Messaging)
- Experience migrating Avaya Aura Messaging (Modular Messaging) to Avaya Messaging — mailboxes, users, and integration with Avaya CM
Skills Required
- Avaya Aura Communication Manager 10.2 administration, including dial plans, route patterns, and trunk groups
- VDN and vector programming for call routing logic
- Hunt group and skill-split configuration and cleanup
- Station and endpoint administration, including bulk moves, adds, and changes
- Announcements administration
- G450 Media Gateway logical configuration, including network regions, IP codec sets, and DSP resource allocation
- S8300 Server and LSP or ESS administration
- Avaya Site Administration and SAT command-line proficiency, including bulk translation tools
- Translation backup and restore experience
- Avaya Communication Manager version migration experience
- CDR interpretation
- Avaya Messaging administration expertise
- Experience migrating Avaya Aura Messaging or Modular Messaging to Avaya Messaging, including mailboxes, users, and Avaya CM integration
What We Do
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. Our team holds several engineering patents, is recognized with industry awards, and maintains a net promoter score that is 2x the industry average. BETSOL’s open source-based backup and recovery product line, Zmanda (Zmanda.com), delivers 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for our customers. Our work locations are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Our office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com
