We are looking for inspired technology professionals who love the challenge of implementing and migrating customers from their Active Directory, Okta, and other identity management directories to the JumpCloud platform through a structured, efficient, outcome-based process while leveraging your expertise and all available JumpCloud resources. Solutions Architects at JumpCloud will have the opportunity to work with a wide variety of customers on structured engagements to provide a strong trusted technical bridge between JumpCloud and our customers, from the start of their implementation through to their continued expansion and use of JumpCloud. A Solutions Architect will develop a partnership with their customers to gain insight and operate at a high level to enhance their customer’s experience with JumpCloud.
What you’ll be doing:
Gain a deep understanding of your customer’s environment and technical business needs through detailed and thorough discovery sessions.
Help define applicable milestones for your customer’s intended use of JumpCloud.
Develop and articulate a clear vision and plan to achieve those milestones.
Partner with your CSM counterpart to proactively drive efficient adoption of the JumpCloud platform and progress towards usage targets and milestones for each customer you work with.
Confidently provide technical guidance to our partners and customers through complex architectural conversations, from User Adoption strategy and Onboarding to custom SCIM integrations and beyond.
Perform systematic environment reviews with your customers to ensure adherence to best practices and identify areas for improvement or expansion.
Work closely with larger customer organizations on long-term or ongoing engagements.
Communicate regularly with customers about their planned environment changes or updates as they relate to JumpCloud and potential use-cases.
Work hands-on in customer environments when applicable to execute migration or configuration tasks.
Escalate and reproduce issues in-house and respond in a timely manner.
Clearly and thoroughly notate customer interactions, goals and outcomes for your own reference and to share with internal stakeholders and peers.
Test new customer use-cases using in-house and industry tools, and document the outcomes for customers and in our internal knowledge repository.
Collaborate with peers, mentors, knowledge base authors, community forum leaders and other internal and external tools, to provide the most effective, world-class solutions for our partners, prospects, and customers.
Assist with onboarding of new PS Team Members and share your SME-level knowledge internally and externally.
Consult, plan, and execute implementations of JumpCloud alongside other PS engagements and projects as-needed.
Provide regular feedback and stakeholder participation in process and tooling enhancements related to the delivery of Professional Services for our customers.
We’re looking for:
A strong desire to see customers win and be successful at their jobs through the utilization of our Open Directory Platform software
6 or more years experience in a prior SaaS, professional services, Directory administrator, or implementation role(s)
Minimum 1 year of experience in a prior technical JumpCloud role, or equivalent experience with the JumpCloud admin console
Deep technical expertise and a high aptitude in a customer-facing position
Project management, time management & planning skills
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
Strong oral and written communication skills
Possesses a logical approach to problem solving
Proven ability to understand/test/configure various integration and connectivity enhancing technologies in various environments
Willing to travel on-site to customer locations if required
Preferred Qualifications:
Administrating or supporting Medium-to-Large scale SMB environments & architecture
Microsoft 365 and AzureAD experience
Active Directory expertise, MCSA/MCSE, or prior AD administrative experience required
Apple MDM, AD Device Management, AzureAD Connect, and Intune
Okta administrative experience or certification preferred
Google Workspace administrative experience
AWS Experience & Skills desired (S3, Lambda, EC2, CloudWatch)
Device Management - Windows, macOS, iOS, Android and Linux Operating Systems
LDAP administration, troubleshooting, and maintenance experience
Networking & Authentication (RADIUS, LDAP, SSH, SMB/Samba)
In-depth knowledge of Single Sign-on, SCIM, JIT, OIDC and SAML
Scripting experience, PowerShell preferred
User onboarding and offboarding
Software systems setup and configuration experience
Skills Required
- Six or more years of experience in SaaS, professional services, directory administration, or implementation roles
- At least one year of experience in a technical JumpCloud role or equivalent JumpCloud admin console experience
- Deep technical expertise in a customer-facing position
- Project management, time management, and planning skills
- Ability to learn new technologies and apply them in customer-facing environments
- Strong oral and written communication skills
- Logical problem-solving approach
- Ability to understand, test, and configure integration and connectivity technologies across varied environments
- Willingness to travel onsite to customer locations if required
- Active Directory expertise, MCSA or MCSE, or prior Active Directory administration experience
- Experience administering or supporting medium-to-large-scale SMB environments and architectures
- Microsoft 365 and Azure AD experience
- Apple MDM, AD Device Management, Azure AD Connect, and Intune experience
- Okta administration experience or certification
- Google Workspace administration experience
- AWS experience with S3, Lambda, EC2, and CloudWatch
- Device management experience with Windows, macOS, iOS, Android, and Linux
- LDAP administration, troubleshooting, and maintenance experience
- Networking and authentication experience with RADIUS, LDAP, SSH, and SMB/Samba
- Knowledge of Single Sign-On, SCIM, JIT, OIDC, and SAML
- Scripting experience, preferably PowerShell
- User onboarding and offboarding experience
- Software systems setup and configuration experience
- Fluent spoken and written English
- Located in and authorized to work in India
What the Team is Saying
JumpCloud Compensation & Benefits Highlights
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Healthcare Strength — Multiple medical plan options (including an HSA with employer contribution) plus dental, vision, EAP, disability, and life insurance are explicitly offered. Feedback suggests the overall healthcare package is a core strength.
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Retirement Support — A 401(k) with company match is clearly provided and repeatedly highlighted in company materials and employee commentary. Feedback suggests retirement benefits contribute meaningfully to total rewards.
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Leave & Time Off Breadth — Flexible/unlimited PTO, paid sick leave, and parental leave are standard, and feedback suggests the time‑off policy is genuinely usable and encouraged. This breadth of leave is consistently noted alongside a remote‑first setup.
JumpCloud Insights
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. We live by our core values which are: Build Connections Think Big 1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
