At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
Role Overview:
Could you be our next Telephone Verification Operator? American Income Life is looking for a Telephone Verification Operator to join the team!
In this role, you will verify life and health insurance applications directly with potential customers. This is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly affects whether the Company will decline or issue a policy.
This is a remote / work-from-home position.
What You Will Do:
- Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.
- Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.
- Clearly explain the application process to potential customers.
- Accurately complete additional paperwork as needed.
- Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database.
- Transfer calls to the appropriate department as needed.
- Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's).
What You Can Bring:
- Minimum typing requirement of 35 wpm.
- Excellent oral and written communication.
- Superior customer service skills required – friendly, efficient, good listener.
- Proficient use of the computer, keyboard functions, and Microsoft Office.
- Ability to multitask and work under pressure.
- Knowledge of medical terminology and spelling is a plus.
- Excellent organization and time management skills.
- Must be detail-oriented.
- Have a desire to learn and grow within the Company.
How American Income Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including a pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.
Globe Life Compensation & Benefits Highlights
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Retirement Support — Company materials indicate a defined‑benefit pension paired with a 401(k) that includes a company match. This rare pension‑plus‑401(k) stack is highlighted across career and proxy documents.
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Healthcare Strength — Benefits guides describe multiple medical plan options alongside dental, vision, and HSA/FSA accounts with preventive coverage. Current‑year materials also note company HSA contributions for eligible tiers.
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Parental & Family Support — Career pages outline fully paid maternity leave, paid parental bonding leave, and additional paid time off categories. Flexibility elements such as hybrid/remote where applicable and wellbeing programs (EAP and Wellhub) complement family support.
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What We Do
Globe Life is an insurance company with a mission centered on protecting the financial futures of working families. The company has operated for over a century, built on a foundation of discipline, ethics, and long-term thinking. Employees at Globe Life don't simply work in insurance. They help safeguard futures, show up in meaningful moments for real people, and contribute to something larger than a paycheck. The company's guiding statement, "We Make Tomorrow Better for Families and for the People Who Help Protect Them," reflects both its public mission and its commitment to the people who carry that mission forward every day.
Why Work With Us
Globe Life protects real families' financial futures, giving everyday work deeper meaning. Rooted in 100+ years of stability, ethics, and integrity, it's a place where employees grow with confidence. The culture values clarity, respect, and accountability, with real mobility, visible advancement, and intentional leadership development.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work arrangements at Globe Life vary by role — onsite, remote, or hybrid (home Mon/Fri, office Tue–Thu). Every setup is matched to the job and team. Regardless of location, professionalism, collaboration, and accountability are always expected.
