As a Telephone Receptionist, you will play a key role in ensuring exceptional customer service and representing the company in a professional manner at all times, providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch.
What you will be doing as our Telephone Receptionist:
- Professionally handling inbound calls.
- Accurately recording details and promptly relaying messages.
- Managing a diverse range of enquiries with efficiency and professionalism.
- Making outbound calls when required.
- Keeping up to date with new customers and information.
- Using and maintaining database system.
- Complete any other duties and tasks requested in line with business needs.
What we are looking for in our Telephone Receptionist:
We are seeking highly motivated candidates who excel in communication and thrive in a dynamic setting. Key skills and attributes include:
- Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative.
- Professional telephone manner: A confident, polished and courteous approach to customer interactions.
- Attention to detail: Strong listening skills with the ability to accurately capture and relay information.
- Tech-savviness: Proficiency in computer use, including fast and accurate keyboard and typing skills.
- Adaptability: Comfort working in a high-energy environment with the ability to multitask and manage varied queries.
- A good level of spelling and grammar: Essential for accurate message recording and communication.
- Excellent timekeeping and attendance: A reliable and punctual approach to work.
- Proven customer service skills and experience: Previous roles in customer service, reception, or inbound call handling are highly desirable.
This is not your typical call centre job. It’s a role where every interaction counts, requiring empathy, precision, and professionalism.
Why Join Us?
- A collaborative, supportive team environment.
- The chance to work with a wide range of businesses and industries.
- Opportunity to work from home once your training is complete.
If you have experience as a Telephone Receptionist, Virtual Receptionist, Inbound Call Handler, or Customer Service Advisor, we’d love to hear from you.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Handling inbound and outbound calls at high call volume and using own initiative
- Professional telephone manner (confident, polished, courteous)
- Strong listening skills and attention to detail to accurately capture and relay information
- Proficiency in computer use, including fast and accurate keyboard and typing skills
- Ability to multitask and manage varied queries in a high-energy environment (adaptability)
- Good level of spelling and grammar for accurate message recording and communication
- Excellent timekeeping and attendance; reliable and punctual
- Previous roles in customer service, reception, or inbound call handling
What We Do
Jobs for Humanity connects historically underrepresented talent, including persons with disabilities, refugees, and immigrants, with welcoming employers. They leverage AI to streamline the hiring process, aiming to create a fairer future for all.
