The Receptionist is the most important position at Reliable Receptionist. As a Receptionist here you will be part of a small, dedicated team of professional receptionists responsible for answering incoming telephone calls for a variety of our client companies. Our philosophy is that we function as an extension of our client company’s staff and the front-end for their business, creating the impression for the caller that we work for our client company and not a third-party service.
Job DescriptionYou will use cutting edge computer-telephone technology to handle calls in the following manner:
* Answer incoming phone calls in a timely manner with the utmost professionalism and clear, articulate, grammatically correct English and Spanish as necessary.
* Assist callers, answer frequently asked questions, and provide information as supplied to you by our client companies.
* Navigate our Windows-based call handling software to screen, announce and connect calls as appropriate to our client company’s personnel in real-time.
* Take accurate messages when necessary and transmit electronically to clients.
* Utilize web-based software applications to schedule appointments on behalf of client companies as appropriate.
* Read and interpret detailed call handling instructions as provided by client companies and presented to you on screen by our call handling software.
* Rapidly transition between answering calls for otherwise unrelated companies and execute accurate call handling procedures with the aid of our call handling software.
* Function as an effective team member with colleagues to accurately serve the needs of our clients.
* General office administration. Other duties as assigned.
* Schedule is M-F 8:30am-5pm and requires you train in our Walnut Creek, CA office. After training, hybrid home/office arragement may be possible.
* Compensation $16-$20 hourly, health insurance, paid time off, 401k, profit sharing.
QualificationsJob Requirements:
* 2+ years experience as a Receptionist in a professional office environment or as a call center agent.
* Clear, articulate telephone voice.
* Outgoing telephone personality.
* Grammatically correct use of English and Spanish both spoken and written.
* High-school diploma or equivalent required, college degree a plus.
* Basic knowledge of Windows PC operating system and word processing fundamentals.
* Keyboarding skills to accurately type 40+ wpm
* Transportation and ability to report to work reliably as scheduled.
To be successful in this company, you must adhere to our core values of Integrity, Dedication, Enthusiasm, Accountability, Solutions Oriented and have a strong desire to deliver an Exceptional Experience to our clients and their callers. Team members are expected to be responsible, self-motivated and take pride in their work.
TO BE CONSIDERED FOR THIS POSITION YOU MUST:
1) APPLY THROUGH THIS WEBSITE BY FOLLOWING THE INSTRUCTIONS PROVIDED. PLEASE UPLOAD YOUR RESUME.
2) CALL 925-627-4219, LISTEN TO THE RECORDED MESSAGE AND FOLLOW THE INSTRUCTIONS PROVIDED.
CANDIDATES NOT FOLLOWING BOTH STEPS WILL NOT BE CONSIDERED.
Skills Required
- 2+ years experience as a Receptionist or call center agent
- High-school diploma or equivalent
- Grammatically correct English and Spanish spoken and written
- Basic knowledge of Windows PC and word processing
- Keyboarding skills to accurately type 40+ wpm
What We Do
Since 2007, Reliable Receptionist has thrived by providing highly personalized, locally-based, live telephone reception to small business owners, helping them grow revenue and client satisfaction while saving thousands of dollars in operational expenses. Our small, dedicated team is trained to function as an extension of your staff and the front-end for your business. Enhance your professional image, improve customer service and manage your own workload more effectively. With the recent introduction of the Reliable Response system, Reliable Receptionist is poised to help it's clients enable business communication for the new century by making omni-channel communication, powerful marketing automation, lead capture, and artificial intelligence technologies, accessible to all businesses regardless of size. If you run a professional service firm, a health and wellness practice, or provide trades contractor or home services, stop losing business because you're too busy with customers to answer your calls and respond to messages! If you need a professional and reliable service that can answer questions, schedule appointments, seamlessly connect calls to you in real-time and automate your operations, Reliable Receptionist and our Reliable Response platform will help you Conquer Communication! Located in downtown Walnut Creek, CA, make our team YOUR team and start converting contacts into clients! Schedule a live web demo to learn how Reliable Receptionist can help you.
