Here at NJM, we are seeking a Telephone Operator/Receptionist in our Parsippany office. This opportunity is hybrid and does require you to work in the office and at home. Hybrid Schedule: 4 days in the office, 1 days at home.
Schedule:
Must be available to work Monday to Friday (8:00AM- 4:15PM or 8:45 AM -5:00PM)
Job Responsibilities
Answer and direct incoming calls promptly and professionally
Greet walk-in lobby customers in a timely and professional manner.
Perform general receptionist duties.
Demonstrate the knowledge and ability to ask pertinent questions which will allow calls to be directed to the appropriate party.
Proficiently utilize training and computer resources to answer questions from internal and external customers.
As business needs allow, learn, and perform additional administrative tasks which support the Call Center
Job Requirements
Excellent customer service and communication skills
General computer knowledge
Prior switchboard and/or receptionist experience preferred.
Ability to multi-task
High School diploma or GED
Compensation: Salary is commensurate with experience and credentials.
Pay Range: $34,658-$40,229Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Top Skills
What We Do
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers.
- 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023)
- 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers*
- 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies
- 2021 American Heart Association Gold Level Workplace Health Achievement
- 2020 American Heart Association Silver Level Workplace Health Achievement
- 2019 Forbes Best Mid-size Employers in the country
*J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
