MetLife
At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
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Telemarketing Representative

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Description and Requirements
Inbound Sales Rep ($20/hr + Commission!)
Inside Sales Rep
Shift Details: 12:30 - 9pm, M-F, one weekend a month on a rotating schedule.
Role Value Proposition:
MetLife's Petfirst Inside Sales Representative will work directly with pet parents to provide solutions for their pet insurance needs in a call center environment. He or she will manage and optimize inbound calls as well as other leads to increase policy sales. The Sales Agent will work to improve customer retention by problem solving, educating, and providing a WOW! experience for their customer.
Key Responsibilities:

  • Manage inbound email, chat and phone inquiries from pet parents for the purpose of selling pet insurance policies.
  • Manage time and other resources to ensure sales goals are met consistently.
  • Handle all interactions promptly and effectively to minimize wait times.
  • Build rapport with potential customers to reinforce the value of MetLIfe's Petfirst brand and our pet insurance products.
  • Build strong knowledge of products and services offered.


Essential Business Experience and Technical Skills:
Required:

  • High school diploma or GED
  • 2 plus years sales experience
  • Proven attendance reliability.
  • Flexible schedule requirements, with the ability to work evenings and weekends.
  • Ability to obtain property and casualty insurance license (preparatory course provided by MetLife's PetFirst).


Preferred:

  • Proven sales success within an inbound service environment, preferably a direct sales environment.
  • Insurance industry sales experience
  • Service industry and/or Contact Center experience
  • Resident Property and Casualty Insurance License is preferred
  • Ability to operate in a fast-pace, multi-tasking environment with deadlines.
  • Strong written, verbal, interpersonal, and phone communication skills.
  • Excellent tracking, follow-up, negotiating, and relationship building skills.
  • Demonstrated ability to consistently overcome objections.
  • Articulate, professional, and possesses a strong quality sales mindset with attention to detail.
  • Proven history of adherence to corporate policies, procedures, and guidelines.
  • Strong computer background using MS Word, Excel, and Internet.


Business Category
Sales
Number of Openings
1
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.

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What are MetLife Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Our employee-led networks support families; LGBTQ+; diverse abilities; veterans; multiculturalism; generations; women; Black professionals, Latino professionals and Pan Asian professionals.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
In addition, employees who work at least 1,000 hours in a 12-month period become eligible to participate in the Retirement Plan after their first year of employment and after they have reached age 21.
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours

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