The Role
The Telemarketing Borrower Team Leader manages telesales officers, guiding their selling techniques and ensuring effective performance. This role involves training staff, monitoring customer communications, motivating team members, and compiling sales reports.
Summary Generated by Built In
Uraian Pekerjaan
- Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers
- Leads and monitors activities of Telesales Representatives to ensure effective performance.
- Support sales team and monitor the quality of phone calls and Customer communications.
- Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
- Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
- Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.
Kualifikasi
- Min 1 years of Telesales Leader Experience
- Experience hiring and developing a telesales team.
- Experience coordinating projects & campaigns across teams.
- Ability to multitask and execute in a fast-paced, team-oriented environment
- Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis
- Strong problem solving skills and ability identify root causes
- Working knowledge of medium-large operations in fintech or bank call center
The Company
What We Do
We are a technology startup that engages in the Indonesian financial technology area. We are based in Jakarta and we're founded by ex-silicon valley engineers. Our vision is to use technology to make financial information more available and more useful to everyone. Our mission is to enable people to take control of their financial situation and save a lot of money by doing so. Our products allow people to easily make the best financial decision for their situation. Come join our adventure in transforming Indonesian financial landscape through technology.
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