The Telemarketer is responsible for supporting a select team of Sales Representatives. The primary goal of this position is to increase sales revenue and profit by 25% to assigned Sales Representatives. Responsible for tracking, managing, and building Compass database.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Generating Prospects
• Make 100+ cold calls per day prospecting new customers and identify their needs
• Overcome objections
• Offer customers all products the GFI Digital, Inc. sells
• Identify opportunities within target organizations
• Participate in marketing efforts. (i.e., web, email, direct mail, etc)
• Add additional businesses to Compass through daily research outside of Compass
• Identify and maintain all accounts through search criteria: Major Account, Top Account, and Bottom 400 (totaling 600 accounts per Sales Representative)
• Complete designated Compass TCO for all accounts identified (such as competitor info, equipment details, and lease end dates)
Appointment Setting
• Responsible for setting appointments for outside Sales Representatives
• Communicate daily with assigned Sales Representatives
• Set activities and remind with an email of appointments at the end of each session
• Record all activities in Compass database after each contact
• Maintain a 3-month forecast of accounts to close
Personal Tracking
• Weekly track calls to meet performance target
• Have daily database entries checked
• Track activity via spreadsheet and month at a glance calendars
• Run weekly reports for tracking
Performance Targets
• 800-1000 calls per week
• Set 25-45 appointments per week
• Enter all activities generated from inside and outside Sales Representatives into Compass daily
• Educate self on product knowledge and sales techniques through company provided and self-initiated training
• Generate and meet all “Draw” and “Activity” requirements
• Work toward ETR statutes
KNOWLEDGE, SKILLS, AND ABILITIES:
1. Knowledge: No experience necessary. Job requires a high school diploma/GED or higher. Experience with scanning and imaging technologies is a plus.
2. Skills: Written and verbal communications skills are a must. Must be able to effectively communicate with customers in a professional manner.
3. Abilities: Must have the ability to communicate effectively with both co-workers and customers, and enter data into the computer.
Benefits That Support You
Financial
• 401(k) with company match
• Referral bonus program
Health & Wellness
• Medical, Dental & Vision insurance
• Company provided Life Insurance, STD, LTD and AD&D
• HSA & FSA options
• Employee Assistance Program
• Paid Time Off + Sick Time
• Employee discount program
Why GFI?
For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print, networking, security, and communication solutions. Our growth is powered by our people, and we’re committed to developing driven professionals who want long-term success.
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Skills Required
- High school diploma or GED
- Strong written and verbal communication skills
- Professional customer communication skills
- Ability to communicate effectively with coworkers and customers
- Ability to enter data into a computer
- Experience with scanning and imaging technologies
What We Do
GFI Digital was established in 1999 by our local owner Bruce Gibbs. We are a full service provider of office technology. From Sharp and Ricoh multi-function printers to our experts in IT, we have what it takes to make and keep technology simple for your business. GFI Digital is a single vendor solution to create efficiencies in every aspect of office technology Our Mission: "To develop and support our customers and employees through our commitment to service excellence." Our services include Copiers, Printers, as well as Managed Print, Managed Network, and Advanced Technology Services. ■ Ricoh RFG Circle of Excellence ■ Pro’s Elite 100 Dealer since 2011 ■ St. Louis Post-Dispatch Top Places to Work ■ Sharp Hyakuman Kai Award since 2015 ■ Sharp Platinum Level Service Provider
