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Job Description:
About the Role
We are looking for a motivated and results-driven Telemarketer / Sales Representative to join our Lifecycle Services team. This role is focused on supporting commercial growth by generating sales opportunities, engaging customers, and driving sales through our UK dealer portal.
As a key member of the sales function, you will make outbound calls to prospects, dormant accounts and existing customers, helping to promote our extensive portfolio of pre-owned consumer electronics, including mobile phones, tablets, laptops, MacBooks, consoles, wearables and accessories.
This is an excellent opportunity for someone who enjoys building relationships, working towards targets and contributing directly to business growth within a fast-paced commercial environment.
Position Summary
The Telemarketing Sales Representative will support commercial growth through proactive outbound calling, lead generation and customer engagement. Working as part of the Lifecycle Services sales team, the role will focus on promoting available UK and US pre-owned technology stock, driving sales through the UK dealer portal and identifying opportunities to expand the customer base.
The successful candidate will be responsible for engaging with prospects and existing customers, qualifying opportunities, supporting new buyer onboarding and maintaining accurate CRM records. They will work towards agreed activity, conversion and sales targets while delivering a professional customer experience and contributing to sales and gross profit growth.
What We Are Looking For
Previous experience in telemarketing, telesales, sales support, customer service or a similar customer-facing role.
Confidence in making outbound calls and building rapport with customers.
Strong communication, listening and questioning skills.
Comfortable working towards activity, conversion and sales targets.
Good organisational skills and attention to detail.
Experience maintaining accurate CRM records and managing follow-up activity.
Basic commercial awareness and a willingness to learn.
Proficiency in Microsoft Office and CRM systems.
Ability to work independently and manage competing priorities.
Experience within technology, IT lifecycle services or consumer electronics would be advantageous but is not essential.
Skills Required
- Previous experience in telemarketing, telesales, sales support, customer service or a similar customer-facing role.
- Confidence in making outbound calls and building rapport with customers.
- Strong communication, listening and questioning skills.
- Comfortable working towards activity, conversion and sales targets.
- Good organisational skills and attention to detail.
- Experience maintaining accurate CRM records and managing follow-up activity.
- Basic commercial awareness and a willingness to learn.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and manage competing priorities.
- Experience within technology, IT lifecycle services or consumer electronics.
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
