Telehealth Coordinator

The Telehealth Coordinator manages and supports the delivery of virtual healthcare services, ensuring efficient, high-quality care through telehealth platforms. This role serves as a liaison between patients, providers, and administrative teams, facilitating smooth telehealth operations, technology troubleshooting, and compliance with regulatory standards.

Key Responsibilities:

• Coordinate and schedule telehealth appointments for patients and providers.
• Support patients and providers in accessing and using telehealth platforms, including troubleshooting technical issues.
• Ensure telehealth sessions are conducted in compliance with HIPAA, privacy regulations, and organizational policies.
• Maintain accurate records of telehealth visits, including documentation, billing, and reporting.
• Collaborate with clinical and administrative teams to streamline telehealth workflows and optimize patient experience.
• Train staff and providers on telehealth best practices, platform updates, and operational procedures.
• Monitor telehealth metrics, including utilization, patient satisfaction, and technical performance, and report findings to leadership.
• Assist in implementing telehealth policies, procedures, and quality improvement initiatives.
• Stay up-to-date with telehealth technology, regulatory requirements, and industry trends.
• Perform other duties as assigned

Qualifications:

• Bachelor’s degree in healthcare administration, Nursing, Health Information Management, or related field preferred.
• Experience in telehealth, healthcare operations, or clinical coordination preferred.
• Familiarity with telehealth platforms, EHR systems, and scheduling software.
• Strong knowledge of HIPAA, patient privacy regulations, and telehealth compliance requirements.
• Excellent communication, organizational, and problem-solving skills.

Skills and Competencies:

• Ability to troubleshoot technical issues and guide patients/providers effectively.
• Strong organizational and time-management skills to coordinate multiple appointments.
• Customer-service oriented with the ability to support diverse patient populations.
• Attention to detail for accurate documentation, reporting, and compliance.
• Collaborative team player with strong interpersonal skills.

Organizational Expectations

• Provides a positive and professional representation of CFG Health Systems, LLC.
• Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention
• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice
• Adheres to infection control policies and protocols, medication administration and storage procedures, and controlled substance regulations
• Participate in ongoing quality improvement activities
• Completes required orientation as directed by the facility
• Follows facility and OSHA safety rules and procedures while on assignment
• Follows facility and CFG Health Systems Occurrence Protocol
• Upholds HIPAA and PREA regulations
• Punctual and dependable for assigned/confirmed shifts
• Maintains security clearance for the assigned facility

Physical Demands   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made upon written request to your supervisor for individuals with disabilities to perform the essential responsibilities functions. 

• May regularly be required to stand, sit, walk, reach, bend, kneel, crouch, or stretch, for prolonged periods of time.  
• Ability to communicate and understand written and verbal communication.  
• The employee must be able to lift and/or move up to 50 pounds.