The Telehealth Coordinator Lead is responsible for addressing client, patient and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. The Telehealth Coordinator Lead assists in daily guidance of their assigned team.
This is a remote role but requires residency in Arizona or Virginia.
The work schedule for this role is Monday - Friday, with the following shifts available: 1:00 PM - 9:30 PM ET and 4:00 PM - 12:30 AM ET
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Review medical notes, treatment referrals, work status notes, etc. to ensure all necessary referral orders were received
- Responsible for data entry and verification of details in the system for appropriate and timely order submission
- Provide quality telephonic and email customer service including inbound and outbound messages
- Identify, analyze, and solve problems outside of standard processes
- Responsible for research of escalated call concerns
- Assist in leading and/or managing team
- Act as a resource for day-to-day questions for assigned team and as backup to management when not available
- Monitor work queue status of visits processed; make recommendations for action plans to improve management as needed
- Assist with training of new and existing agents as assigned
- Provide feedback for performance evaluations and performance management as requested
- Recommend process changes to improve workflow efficiencies as identified
- Maintain a sense of urgency and provide timely feedback to agents
- Participate in ongoing internal training and learning to obtain updated knowledge of industry and product changes
- Additional duties as assigned
KNOWLEDGE & SKILLS:
- Ability to work on several concurrent tasks in a high-volume, fast-paced, team-oriented environment
- Excellent written and verbal communication skills
- Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Outlook and Excel
- Strong attention to detail with a high commitment to accuracy
EDUCATION & EXPERIENCE:
- High School Diploma or GED required
- 3 years of experience in medical data entry and processing preferred
PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
Pay Range: $19.24 - $31.04 per hour
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.
ABOUT CORVEL:
CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
#LI-Remote
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School Diploma or GED
- Residency in Arizona or Virginia (remote role)
- Availability for assigned evening shifts (1:00 PM - 9:30 PM ET or 4:00 PM - 12:30 AM ET), Monday-Friday
- Computer proficiency with Microsoft Office including Outlook and Excel
- Excellent written and verbal communication skills
- Strong attention to detail and high commitment to accuracy
- Ability to provide quality telephonic and email customer service (inbound and outbound)
- 3 years of experience in medical data entry and processing
CorVel Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CorVel Corporation and has not been reviewed or approved by CorVel Corporation.
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Wellbeing & Lifestyle Benefits — Work-from-home options and schedule flexibility are highlighted as meaningful offsets to lower base pay in certain roles. An Employee Assistance Program and related resources further support everyday wellbeing.
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Flexible Benefits — Multiple medical plan choices with dental/vision and a broad suite of supplemental coverages offer choice tailored to role and location needs. An HSA option with a company match adds flexibility in how healthcare expenses are managed.
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Retirement Support — A 401(k) with a company match is part of the core package.
CorVel Corporation Insights
What We Do
CorVel is a leader of risk and healthcare management solutions to employers, third party administrators, insurance companies and government agencies. We are publicly traded and annual revenues exceeded $595 million in FY2019. Our continued customer growth is a testament to our financial stability and our significant investments in new systems and technologies allows us to continue to deliver industry-leading solutions to the marketplace. CorVel has approximately 3,500 associates who serve customers through a national branch office network covering all 50 states.
