If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
This position will be responsible for delivering quality service with ordering, and provisioning of data and voice services across the SECU enterprise environment to all users. Works independently with general supervision to troubleshoot any new Voice, Data, and Wireless issues that may arise during the provisioning phase.
Essential Responsibilities:
- (40%) Works closely with Facilities ensuring all data/voice orders and data cabling is ordered and installed to support the opening of all new branches. Utilizes vendor portals to track orders through completion. Collaborates with other groups to coordinate the test and turn up of the new data circuits.
- (20%) Maintains an accurate database of all Term ID’s used by all branches and operation center employees. Generates and submits the monthly GEN Memo for all new branches, remote atm’s as well as all atm de-installs. Coordinates with a variety of internal departments ensuring the GEN Memo is processed in a timely manner.
- (10%) Update technical and procedural documentation.
- (10%) Coordinate and support any port orders.
- (10%) Coordinates the support of ATM renames, de-installs and moves.
- (10%) Engage in available learning resources to enhance skillset.
Required Education & Experience (Knowledge, Skills, & Abilities):
- High School Diploma or GED.
- 2+ years’ experience in Telecommunications with SIP Trunk/VoIP field.
- Project management skills to assist in open projects with management and the ability to manage large projects and provide clear communication to management and users.
- Strong knowledge of LEC/CLEC & IXC connectivity and infrastructure.
- Excellent with Microsoft Office applications.
- Analytical and problem-solving skills.
- Written and verbal communication skills.
- Teamwork and leadership.
- Customer service.
Preferred Education & Experience (Knowledge, Skills, & Abilities):
- Bachelor’s in Computer Science, Management Information Systems, Business, or related field.
- 2-5 years’ experience in Telecommunications industry with SIP Trunk/VoIP field experience.
- Familiarity with ITIL or similar IT service management frameworks.
- Project management.
- Certifications desired: ITIL
Job Environment & Physical Requirements:
- This position is Hybrid with 1 day in office required per month or as requested by management.
- Provide access for Telco related dispatches to all Operation Centers.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- High school diploma or GED
- At least 2 years of telecommunications experience, including SIP Trunk or VoIP experience
- Project management skills and ability to manage large projects
- Knowledge of LEC/CLEC and IXC connectivity and infrastructure
- Proficiency with Microsoft Office applications
- Analytical and problem-solving skills
- Written and verbal communication skills
- Teamwork and leadership skills
- Customer service skills
- Bachelor's degree in Computer Science, Management Information Systems, Business, or a related field
- Two to five years of telecommunications industry experience with SIP Trunk or VoIP experience
- Familiarity with ITIL or similar IT service management frameworks
- Project management experience
- ITIL certification
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
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Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
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Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
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Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
