Telecommunications Administrator

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Telecommunications Administrator at our Corporate Headquarters in Columbia, MO, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. 

EquipmentShare is searching for a Telecommunications Administrator for our Corporate office in Columbia MO to help us deploy and maintain our telecommunications  infrastructure with an emphasis on Webex Calling and Webex Contact Center administration. 

• Administer, deploy, monitor and maintain EquipmentShare’s VOIP telephony systems nationwide 
• Work effectively with 3rd party vendors and contractors to deploy/troubleshoot new and existing systems 
• Provide excellent customer service to our staff/internal teams to efficiently solve problems 
• Provide tier 2 technical support as issues arise with the ability to be on call/work after-hours when necessary and/or as requested 
• Manage life cycle of hardware deployments, unified communication applications, migrations, etc. for all locations 
• Professional and detailed documentation of all existing and new environments 
• Help maintain data and voice networks by troubleshooting, repairing, and performing preventive maintenance 
• Responsible for assisting, coordinating and performing EquipmentShare’s telecommunications work which includes add’s, moves, and changes 
• Identify end user needs/requirements and mobilize existing and new technology
• Travel to company locations within current and future markets as needed
• Stay up to date with industry best practices and certifications 
• Assist IT Management in selecting and implementing new Telecom technology as needed, including Cloud based Contact Center and VoIP systems throughout the company 
• Identify and recommend improvements to enhance the technical capabilities of telecommunication systems and reduce operating costs 
• Coordinate with key internal staff and vendors to ensure IT Infrastructure activities for new locations (including stores, warehouses, and office locations) are completed in a timely and accurate manner 

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

• Competitive compensation
  
• Full medical, dental, and vision coverage for full-time employees
  
• Generous PTO + paid holidays
  
• 401(k) + company match
  
• Gym membership stipend + wellness programs (earn PTO and prizes!)
  
• Company events and food truck nights
  
• 16 hours of paid volunteer time per year — give back to the community you call home
  
• Career advancement, leadership training, and professional development opportunities

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
  
• Embrace change and continuous improvement
  
• Bring energy, effort, and optimism every day

• Demonstrated ability to successfully take ownership and drive multiple concurrent objectives or activities, and effectively make decisions to prioritize tasks and allocate time given evolving business priorities 
• Deep knowledge of computer hardware and networking infrastructure 
• Demonstrated ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology 
• Exceptional critical thinking and problem-solving ability 
• Customer-focused, and models exemplary customer service 
  

• Associate’s degree in Networking Technology, Information Systems, Computer Science or a related field, OR comparable level of professional experience 
• Cisco CCNA or CompTIA Network+ certification, preferred
• At least 3+ years experience in Networking and/or Telecommunications field
• Experience in Call Center administration, IVR systems, Enterprise Telecommunications Infrastructure including VoIP systems, Cloud-based technologies, PBX phone switching systems, Call Routing, Dial Plans, and reporting software 

• • Must be able to sit for prolonged periods at a desk and work on a computer.
  • Must be able to lift up to 25 pounds at times.
  • Must hold a valid drivers license.  
  • Ability to work in a multi-office environment and willingness to travel to other offices nationwide as required.  Travel time could be 10%-20% of the time and overnight may be required.

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.