Telecom Porting Analyst

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing...

You will support Toll Free porting gains and losses for Verizon Commercial, Public Sector, and Wholesale customers. You will also support routing/feature changes. This work includes managing phone calls, email requests and MACD tickets. Team interacts daily with customers, internal service teams, operations, carrier partners, and sales groups.

• Complete customer requests and projects with high attention to detail and accuracy

• Research details of orders to confirm vailidity and accuracy of information

• Communicate with customers, vendors, and carriers by email and phone

• Analyze orders and make decisions to approve or deny

• Collaborate with different stakeholders in the successful execution of projects, changes, and/or migrations

• Provide support for customers, vendors, carriers, and internal/external personnel/organizations

• Keep up with technology changes and demonstrate willingness to expand knowledge and skillsets

What we're looking for...

You like working independently on detailed work that requires concentration and accuracy. You like a fast-paced environment. You meet all new challenges with a commitment to quality and team collaboration. You are flexible, dependable, and work well in a steady, predictible environment.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager

You'll need to have:

• Two or more years of work experience.

• Two more years of experience in a technical order management role.

• Two more years of experience in a role that requires a high level of detail and accuracy

Even better if you have one or more the following:

• Strong analytical and problem solving skills, including recognizing impact, urgency, and identifying root issues.

• Ability and willingness to understand established guidelines, policies and procedures and identify opportunities for improvement.

• Ability to communicate effectively across varied people and perspectives and be able to translate technology into "common sense" language.

• Experience processing porting requests from telecom carriers

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.Scheduled Weekly Hours40Equal Employment Opportunity 

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.