This is a full-time in-office position. We offer competitive compensation with an annual bonus. To see a full list of employee benefits, visit https://www.healthcarerealty.com/careers/.
Equal Opportunity and Affirmative Action Employer including Minorities/Women/Veterans/Disabilities
Job Description:
The Telecom Manager will lead the strategy, design, implementation, and ongoing operation of an organization’s voice‑communication ecosystem. This role manages vendor relationships, controls budgets, defines service‑level agreements (SLAs), and ensures that all voice services are reliable, secure, and aligned with business objectives.
The Telecom Manager reports to the AVP of Technology Services and works closely with Security, Application Development, Customer Service, and Finance partners.
Key Responsibilities:
- Negotiate and administer contracts with PBX/UC vendors, SIP‑trunk providers, contact‑center SaaS suppliers, and hardware OEMs.
- Track vendor performance against SLAs; drive corrective actions when service levels slip.
- Manage Broadband Accounts and Contracts.
- Manage POTS replacements.
- Monitor bills and spend to optimize service cost and capability.
- Manage wire and wireless lines as the organization grows.
- Create and administer policies around hardware and services.
- Align telephony strategy with enterprise digital‑transformation initiatives (e.g., Teams Phone System, AI‑driven contact centers).
Required Qualifications:
- Bachelor’s degree in technology related field or equivalent
- 4+ years of project and contract management experience.
- Experience managing cross‑functional projects with matrixed stakeholders.
- Negotiation experience; comfortable reviewing SLAs, service credits, and renewal terms.
- Expertise in PBX/UC platforms (RingCentral, Microsoft Teams Phone System, Zoom Phone, etc.).
Preferred Qualifications:
- Experience with an Agile working environment.
- Strong understanding of Business Continuity
- Strong understanding of traffic classification.
- Strong understanding of Telephony and network impact.
- Exposure to real estate, healthcare, or REIT environments is a plus.
- Experience with IT compliance standards (e.g., SOX) preferred.
Skills Required
- Bachelor’s degree in a technology-related field or equivalent
- 4+ years of project and contract management experience
- Experience managing cross-functional projects with matrixed stakeholders
- Negotiation experience, including reviewing SLAs, service credits, and renewal terms
- Expertise with PBX/UC platforms such as RingCentral, Microsoft Teams Phone System, or Zoom Phone
- Experience in an Agile working environment
- Strong understanding of business continuity
- Strong understanding of traffic classification
- Strong understanding of telephony and network impact
- Exposure to real estate, healthcare, or REIT environments
- Experience with IT compliance standards such as SOX
What We Do
Healthcare Realty (NYSE: HR) is a publicly-traded Real Estate Investment Trust (REIT) specializing in the ownership and operation of outpatient medical facilities throughout the United States. The company focuses on owning, managing, acquiring, and developing high-quality medical outpatient buildings, often located on or adjacent to hospital campuses, to support essential services such as surgery, cancer treatment, and imaging. It collaborates with market-leading health systems to enhance healthcare delivery.
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