Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
Why is this role important at Infobip?
Telecom Business Senior Specialist – Telecom Security Solutions is an individual contributor role that is responsible maintaining and/or increasing of company's revenue, gross profit and market share by enabling, developing, and monetizing by supporting Telecom Core solutions from Anam Protect portfolio (Omnichannel Firewall Solution covering SMS, Voice & OTT Channels and CPaaS Enablement/Hub).
An Individual on this position acts as the commercial expert for assigned telecom solutions, providing strategic support and guidance to regional Operator Partnership teams during the sales process by coordinating business proposals, negotiations, contract reviews and once project become live to ensure profitability and successful partnership for all parties included in value chain.
Additionally, and in coordination with other relevant HQ departments, we as a team are responsible for improving the market positioning of Anam protect solutions by gathering and conveying relevant market information, such as business needs, use cases, and solution value, to Product Development, Solution Engineering and Marketing as well as implementing market strategies for the assigned solution. Even though role is focused on several specific Telco core products, it is needed 360 overview of the whole messaging and omnichannel ecosystem in order to ensure we are driving business in a good direction, since Infobip is known as innovator in many segments of our niche.
You can find more information here:
https://www.infobip.com/telecoms/anam-protect
https://www.infobip.com/news/infobip-acquires-sms-firewall-business-anam-to-create-outstanding-secure-messaging-solutions-for-mobile-operators
https://www.infobip.com/telecoms/anam-protect/sms-firewall
Job Description /What will you do?
Market Analysis and Trends: Support the market positioning of telecom solutions by gathering and conveying relevant inputs from the regions and directly from our customers, such as business needs, use cases, and solution value, to Product Development, Solution Engineering and Marketing. Assist in ensuring that this information accurately reflects current market trends and customer demands.
Revenue and Gross Profit Growth: Cooperate with multiple departments to contribute to increasing of company's revenue, gross profit and market share by enabling, developing, and monetizing the solutions from Anam Protect portfolio offered to telecoms.
Sales Initiatives: Implement market strategies as directed, ensuring that they are executed accurately and effectively to achieve the desired results based on current trends and by trying to predict market movements with the aim to ensure maximum profitability of the project on a long run. Focus on following established guidelines and making needed adjustments based on immediate feedback from the market. Ensure that the strategy is applied consistently to meet the specific needs of the assigned market segment.
Commercial Support and Collaboration: Act as a commercial expert for assigned telecom solutions, providing foundational support and guidance to regional OP teams during the sales process. Focus on assisting with standard sales opportunities and ensuring that team members have the necessary information and resources. Collaborate with internal stakeholders to address straightforward business requirements.
Sales Process: Work closely with Supplier Business Growth department, regional Business analytics and Global account managers to align internal business and sales processes with market needs, actively identifying areas for improvement. Take the initiative to refine and enhance existing processes, ensuring they not only meet current market demands but also incorporate new approaches where applicable. Support the adaptation of processes to address emerging business requirements and contribute to the ongoing optimization of operational efficiency.
More about you:
3+ years of working experience (advantage experience in telecom industry).
Degree in STEM, Economics, or relevant working experience.
Customer centric approach in all endeavours.
Business development & need for proactive drive to explore solutions and market trends.
Constant learning process of our Telco core solutions.
Fluent in English, both spoken and written.
Exceptional communication and presentation skills toward both technical and nontechnical audiences (you know how to sell the value of technology).
Enjoy working in collaborative, fast paced environments.
Goal driven and persistent.
When you become a part of Infobip you can expect:
Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
Connect globally – Work with people from all over the world. We put the “global” in globalization.
Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...
Talk about a balanced lifestyle!
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-LS2Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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