The Role
Make outbound calls to customers, retailers, and channel partners to explain fintech products (DMT, AEPS, bill payments, POS), follow up on KYC and pending documents, coordinate onboarding with operations, update customer/partner records, escalate and track issue resolution, and maintain daily call logs and reports.
Summary Generated by Built In
Key
Responsibilities
Calling & Customer
Communication
- Make
calls to customers, retailers, and channel partners
- Explain
company products like DMT, AEPS, Bill Payments, POS, etc.
- Follow
up on pending documents, KYC, and operational requirements
Operational Support
- Coordinate
with the operations team for onboarding and updates
- Collect
and update customer/partner information in the system
Issue Resolution
- Identify
customer concerns and escalate when required
- Ensure
proper follow-up until resolution
Reporting
- Maintain
daily call records, feedback, and follow-ups
- Share
updates and insights with the operations team
Experience
- 6
months to 2 years in telecalling / customer service / telesales
- Fintech
or banking experience is a plus
Skills Required
- 6 months to 2 years experience in telecalling, customer service, or telesales
- Experience in fintech or banking
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The Company
What We Do
AKMV Consultants Pvt. Ltd is a boutique financial service provider and strategic consulting firm founded in 2018. It specializes in driving business growth through a wide range of services, including mergers and acquisitions, corporate finance, business strategy, market research, and financial analysis. The firm caters to diverse sectors, with a particular focus on security, facility management, and manpower industries, providing customized solutions for every business.
