Position Summary
The TeleAudiology Provider delivers comprehensive remote audiology services to patients and clinic staff via a secure video platform. This role functions as an extension of the in-clinic care team, providing real-time clinical, technical, and sales support to ensure high-quality patient outcomes and a seamless care experience. The provider performs a full scope of audiology services remotely, replicating the in-person experience through virtual care.
Key Responsibilities
Remote Clinical Care & Patient Management
- Conduct patient evaluations, consultations, and follow-up care via video
- Support and guide in-clinic staff through hearing assessments and testing procedures remotely
- Interpret test results and provide accurate clinical diagnoses
- Recommend appropriate hearing aids and treatment plans based on patient needs
- Provide patient counseling on hearing loss, device use, expectations, and care
- Deliver ongoing support for adjustments, concerns, and patient satisfaction
Remote Sales & Treatment Support
- Guide patients through the hearing aid selection and purchasing process via video
- Partner with clinic staff to support case acceptance and improve conversion rates
- Educate patients on product options, features, and benefits in a clear, patient-friendly manner
- Provide remote verification support and ensure proper device fitting and performance
Technical Troubleshooting & Support
- Troubleshoot hearing aid, software, and connectivity issues in real time
- Support clinics and patients with remote device programming and adjustments
- Assist with resolving sound quality concerns and device performance issues
- Provide technical guidance to clinic staff on equipment and workflows
Clinic & Staff Collaboration
- Work closely with clinic teams to support patient flow and ensure efficient appointments Act as a clinical resource for providers and staff needing audiology expertise
- Provide on-demand or scheduled support for clinics without on-site audiologists
- Train and coach clinic staff on best practices for remote care delivery
Program Development & Process Improvement
- Develop and refine workflows for remote testing, consultations, and sales processes
- Identify opportunities to improve patient experience and operational efficiency
- Assist in implementing standardized procedures for tele-audiology services
- Maintain high standards of clinical quality, compliance, and documentation
Credentialing, Compliance & Billing Support
- Participate in insurance credentialing processes as required to enable billing for audiology services
- Maintain active licensure and credentials necessary to provide and bill for services across applicable states and payers
- Ensure accurate and timely clinical documentation to support billing and reimbursement Adhere to all regulatory, compliance, and telehealth billing requirements
Additional Duties
- Provide real-time audiology support across multiple clinic locations as needed
- Ensure all services meet clinical, ethical, and regulatory standards
- Adapt to evolving technology and telehealth best practices
Skills Required
- Active audiology licensure and credentials required to provide and bill for services across applicable states and payers
- Ability to perform full-scope audiology evaluations, diagnostics, counseling, and follow-up remotely
- Experience recommending, selecting, fitting, verifying, and programming hearing aids
- Proficiency with telehealth video platforms and remote device programming tools
- Clinical documentation and billing knowledge to support reimbursement and insurance credentialing
- Ability to troubleshoot hearing aid hardware, software, and connectivity issues in real time
- Experience training and coaching clinic staff on remote testing workflows and best practices
NationsBenefits Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NationsBenefits and has not been reviewed or approved by NationsBenefits.
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Fair & Transparent Compensation — Pay is frequently characterized as decent or good for certain entry-level and frontline roles, with timely pay also highlighted. Compensation is sometimes positioned as competitive relative to the work performed in those positions.
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Leave & Time Off Breadth — Unlimited PTO is described as available for some salaried roles, which can increase perceived flexibility. Paid holidays and paid time off are presented as part of the standard package for eligible employees.
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Wellbeing & Lifestyle Benefits — A fitness stipend and occasional company-sponsored outings or training-related perks are included among the extra benefits. These additions can modestly strengthen the overall rewards experience beyond core insurance.
NationsBenefits Insights
What We Do
NationsBenefits® is a leading supplemental benefits company providing managed care organizations with innovative healthcare solutions helping to promote independence, health, and well-being for more than 20 million members across the U.S. When the company was founded in 2015 by Glenn Parker, M.D., we set out to disrupt the healthcare industry. In 2020, we rebranded to NationsBenefits to expand the company’s core offering and broaden the scope of our clinically focused services. Today, we surpass traditional benefit management programs by helping our health plan partners drive growth, improve outcomes, reduce costs, and delight members. Our best-in-class service model engages members in meaningful and measurable ways with technology-based solutions tailored to the unique needs of each population.
