The Role
Handle outbound/inbound caller collections for assigned branches and products, meet collection targets, ensure legal and code-of-conduct compliance, monitor agencies and in-house collectors for fraud, address client queries, and develop repayment plans.
Summary Generated by Built In
Job Role : Telecaller
Job Location : Goregaon, Mumbai
Education : Graduation
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer
of the mobile QR payments revolution in India, Paytm builds technologies that help small
businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and
bring them to the mainstream economy with the help of technology.
About the team:
Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role:
They will be responsible for collection targets of the assigned branches. They
will be required to meet the target of the assigned product. Follow the legal guidelines for
collection agencies & in-house collections.
Expectations/ Requirements:
1. To achieve collection targets of the Respective Branch assigned.
2. Meeting the Target on the product assigned for Collections.
3. Ensuring legal guidelines are compiled for the entire collection structure in letter and sprits.
4. Ensure that the collection agencies and In-house collectors adhere to the legal guidelines
provided by the law in force.
5. Ensure adherence to the Code of Conduct.
6. Continuously monitoring collection agencies and In-house collectors to identify fraudulent
practices and ensure that no loss is incurred due to such activities.
Superpowers/ Skills that will help you succeed in this role:
1. He or she should have more than 1 year of relevant experience in Collections role
2. Excellent Communication Skills
3. Negotiations skills - strong bias for driving results in a High performance environment
4. Strong Relationship and Leadership skills
5. Working Knowledge of Computers
6. Growth Mindset
7. Demonstrated success and achievement orientation.
8. Willingness to experiment and improve continuously
Why join us:
1. A collaborative output driven program that brings cohesiveness across businesses through
technology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360-degree feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager
Skills Required
- Graduation
- More than 1 year of relevant experience in Collections role
- Excellent communication skills
- Negotiation skills with bias for driving results
- Strong relationship and leadership skills
- Working knowledge of computers
- Growth mindset and willingness to experiment and improve
- Demonstrated success and achievement orientation
Am I A Good Fit?
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
