We're looking for a TechOps Specialist to join a skilled and collaborative team that sits at the heart of our production environment.
In this role, you'll monitor, investigate, and manage the bank’s most critical systems – ensuring availability, reliability, and performance 24/7/365.This is a shift-based position designed to provide continuous support and rapid response across all hours – including nights, weekends, and holidays.
You’ll work within a structured rotating shift schedule as part of our commitment to maintaining seamless production operations at all times.You’ll be part of a sharp, fast-moving team that works hand-in-hand with R&D, QA, Product, and Delivery, and takes ownership of incidents from the first alert to root cause analysis and resolution.
Your Day-to-Day• Monitor all production systems, services, and infrastructure in real time
• Investigate and manage production incidents, from detection to final resolution
• Collaborate closely with R&D, QA, and operational teams to prioritize and resolve issues
• Expand and improve system observability to drive better reliability
• Identify recurring problems and help implement long-term, sustainable solutions
• Contribute to our knowledge base with technical and business documentation
Requirements• 1+ years of hands-on experience in monitoring, troubleshooting, and supporting a production environment
• Experience managing incidents under pressure, with multiple stakeholders
• Excellent interpersonal skills and ability to collaborate in a cross-functional environment
• Strong verbal and written communication skills in English
• Independent, curious, and proactive mindset
Advantages• Experience with Dynatrace or similar monitoring tools
• Familiarity with SQL
• Experience working with Jira
Skills Required
- 1+ years of hands-on experience in monitoring, troubleshooting, and supporting a production environment
- Experience managing incidents under pressure, with multiple stakeholders
- Excellent interpersonal skills and ability to collaborate in a cross-functional environment
- Strong verbal and written communication skills in English
- Independent, curious, and proactive mindset
What We Do
ONE ZERO Bank is a trailblazer in the financial industry, and we're transforming the way people think about banking. We offer advanced financial solutions, including flexible and competitive credit options, alongside standard banking services such as current accounts, credit, deposits, and securities management. Our operational efficiency, lean approach, and focus on innovative technology enable us to provide our customers with advanced services and a unique service experience at competitive prices. We are breaking free from the traditional banking mold, and our mission is to open up the local banking industry to healthy competition. Unlike other banks, we have no physical branches and thousands of employees, allowing us to create mostly automated work processes that prioritize our customers' needs, aligning seamlessly with the new technological world.
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