At Navan, we’re committed to creating the best experience for business travelers, ensuring that our systems are always reliable, scalable, and efficient. As we continue to grow, we’re looking for a Site Reliability Engineering (SRE) Manager to join our team in headquarters based out of Palo Alto, California. In this role, you will lead a team of SREs, drive innovation in infrastructure design and automation, and ensure our systems run seamlessly at scale, serving thousands of travelers every day.
What You’ll Do- Lead & Mentor the SRE Team: Guide and develop a high-performing team of SREs, fostering a culture of collaboration, reliability, and continuous improvement.
- Drive Infrastructure Reliability & Automation: Collaborate with Engineering and Product teams to design and implement scalable, fault-tolerant systems. Leverage IaC tools (e.g., Terraform, CloudFormation) and microservices architectures to automate and improve infrastructure.
- Incident Management: Improve incident response processes, reduce MTTR, and proactively mitigate risks. Apply resiliency patterns to ensure systems are fault-tolerant and highly available.
- Define & Measure SLOs: Develop service-level objectives (SLOs) and KPIs to track and improve system reliability, using tools like NewRelic or DataDog for observability.
- 24x7 Production Support: Ensure system availability in a 24x7 environment, applying expertise in AWS (e.g., ECS, Lambda, DynamoDB) and database management for optimal performance.
- Optimize CI/CD Pipelines: Automate and streamline deployment workflows using tools like Jenkins or GitHub Actions to ensure faster and more reliable deployments.
- Resource Management: Manage team resources, including capacity planning, hiring, and upskilling, to meet evolving business needs.
- 8+ years in Site Reliability Engineering, DevOps, or Infrastructure roles, with at least 3 years in a leadership position.
- Proven ability to lead and mentor teams, fostering a culture of collaboration and reliability.
- Hands-on experience with AWS cloud technologies, Infrastructure as Code (Terraform/CloudFormation), microservices architectures, deployment automation (Jenkins/GitHub Actions), and observability tools (NewRelic/DataDog).
- Strong background in designing scalable, fault-tolerant systems, improving incident response, and driving operational improvements.
- Excellent interpersonal and communication skills, with the ability to work effectively across cross-functional teams.
Skills Required
- 8+ years in Site Reliability Engineering, DevOps, or Infrastructure roles
- At least 3 years in a leadership position
- Hands-on experience with AWS cloud technologies
- Experience with Infrastructure as Code tools (Terraform/CloudFormation)
- Experience with deployment automation tools (Jenkins/GitHub Actions)
- Experience with observability tools (NewRelic/DataDog)
- Strong background in designing scalable, fault-tolerant systems
- Excellent interpersonal and communication skills
What the Team is Saying
Navan Compensation & Benefits Highlights
How does Navan ensure its pay and bonus plans are competitive?
Navan offers a comprehensive benefits program designed to support your well-being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family.
We support long-term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country-specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel-related perks. Wherever you’re based, our benefits evolve with you.
Navan Insights
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
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