MeDirect is a Maltese digital bank, founded in 2004, with over 160,000 clients and operations in Malta and Belgium. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings, mortgages, and corporate services.
We are always on the lookout for driven and creative individuals who are eager to grow their career while helping us deliver cutting-edge digital banking experiences. At MeDirect, we encourage collaboration, innovation, and continuous learning, ensuring our people thrive in a dynamic environment.
Role Overview:
We are seeking a dedicated TechOps – Corporate IT professional to join our Corporate IT team. In this role, you will be responsible for providing first-line support to ensure the seamless operation of the bank’s IT services, applications, and equipment. You will have the opportunity to work closely with both end users and the IT team, offering support and solving technical issues in a fast-paced environment.
Duties and responsibilities
- Supporting the Banks IT services, providing application support, performing user maintenance, and taking responsibility and ownership of logged service requests and user incidents.
- Solve, categorise, and escalate issues to drive down incident levels
- Onboarding of new joiners, equipment installation and setup
- Maintain user-related equipment, software, and inventory
- Provide basic network troubleshooting to resolve connectivity and performance issues.
- Ensuring that best practices and IT processes are followed whilst assisting the Team Leader in standardising and continually improving such processes
- Assisting the Team Leader in identifying and implementing improvements to the teams incident logging system in order to provide a more effective and efficient service to end users
- Participating in the extended support duty roster coverage
- Other duties as may be determined from time to time by the Team Leader – Corp IT TechOps
Required knowledge, skills and experience:
- Basic understanding of Active Directory
- Knowledge of Operating Systems – Windows and MAC
- Basic experience in using a ticketing system for managing incidents and support requests
- Strong knowledge of Active Directory, Office 365 administration, and Exchange
- Self-sufficient, organized, and multi-tasker
- Fluent in English, both written and spoken
Top Skills
What We Do
MeDirect (formerly known as Mediterranean Bank) is a pan-European retail digital challenger bank, with two main lines of business: WealthTech and specialised mortgage lending.
As a WealthTech, our aspiration is to democratise investing and disrupt the retail digital investment space by deploying a unique Wealth SuperApp offering one of the broadest range of online investment solutions to individual clients. We provide clients with autonomy, choice and guidance in the way they want to manage their money. Our SuperApp is also a one-stop-shop, catering to clients’ investment and everyday banking needs. All this with simplicity and an easy user experience.
As a specialised mortgage lending platform, we carefully select the segments we operate in, with the goal of setting new standards of service for our customers and address, when relevant, underserved segments of the mortgage market in jurisdictions we operate in.
With ca. 400 employees at Group level in aggregate, we are growing a world-class Tech platform in Malta to support our pan-European operations, currently in Belgium, the Netherlands and Malta.
We compete for talent on an international level, with 25 different nationalities currently represented in the Group. Our work environment is fast paced and constantly changing while fostering a sense of teamwork and pride in participating in MeDirect’s exciting transformation journey.
Headquartered in Malta, MeDirect has a subsidiary bank in Belgium, MeDirect Bank NV/SA. MeDirect is Malta’s third largest banking group in terms of total assets. It is a systemic bank in Malta, and its consolidated group is supervised under the Single Supervisory Mechanism by a Joint Supervisory Team including the European Central Bank, the Malta Financial Services Authority and the National Bank of Belgium.
