Technology Support III - Commodities Trading

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the Commercial & Investment Bank's Commodities Trading group, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. You will support application systems that are crucial to the daily operations of the firm. You will also apply our technical skills to deep dive into our front office flow related application issues and build and enhance our software solutions to improve the support experience.
Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Provides trade floor support to the Commodities and Foreign Exchange (FX) front office traders and middle office operations
• Troubleshoots complex business and infrastructure related issues with the in-house trading applications to ensure continuity of the business and minimum downtime of the systems
• Performs debugging of Python based applications, provides technical solutions of the issues and recommends solution to the traders, application development and quant teams
• Develops the monitoring tools, automation solutions, helper APIs and other tools to reduce the manual work
• Performs incident and problem management of the high impact or recurring production issues, communicates with the key stakeholders as well as with the business users about the system health and incidents
• Assists in the monitoring of the production environment using standard monitoring tools
• Drives projects related to new business onboarding, infrastructure upgrades and resiliency management

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Working industry experience of application support in a financial or related industry
• Basic understanding of the front and middle office trading including order life cycle, trade booking, risk and pricing, trade reconcile and trade straight-through processing (STP)
• Good problem solving and analytical skills for troubleshooting issues related to front/middle office trading and infrastructure
• Good working experience of incident and problem management in a financial institution
• Experience with one or more general purpose programming languages like Python and automation scripting
• Experience in observability and monitoring tools like Geneos and techniques
• Very good communications skills, both verbal and written

Preferred qualifications, capabilities, and skills

• Good domain knowledge of the Macro front and/or middle office business (Commodities preferred)
• Knowledge of public cloud (e.g. AWS) related APIs and related infrastructure would be a great plus
• Good knowledge of server-side programming using Python and debugging techniques
• Knowledge of Linux, Databases, distributed computing and networking infrastructure

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.