Technology Support Engineer

The Role

Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.

We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centred appliance brand.

The Role

We are looking for a Technology Support Engineer who’ll be responsible for providing technical and system support across a range of capability domains through investigation and provisioning of solutions.

The role will include aspect of design and system configurations, documenting, and managing the installation of a new technology solutions. It also involves participating in strategic and operational projects. With a view of putting, IT’s Customers interests across all tasks preformed.

What you will be doing:

• Provides quality day-to-day outstanding service support for all applications, from investigation through to solution provision.

• Works either individually or in groups on the design, installation, and/or maintenance of existing or new systems.

• Personal responsibility to increase personal knowledge specialising in required areas.

• Provides consultative systems guidance to users in applying systems and solutions to business problems.

• Carries out needed analyses either pro-actively or in responses to user requests.

• Ensures regular reviews and maintenance of existing systems.

• Managing IT Vendor Relationships in relation to our retail experience.

• Owning the IT design with respect to hardware, operating systems, and application setup on in-scope solutions

• Develops user-level and technical requirements specifications for new systems or changes existing systems.

• Ensures documentation development and execution for procedures to use and/or support systems.

• Work with IT Management to ensure systems are in line with the overall IT Policies and standards

• Utilises a variety of different forums to effectively communicate to the target audience (e.g. written communications, formal meetings).

• Understands Health and Safety matters that relate to the role and manages daily activities to fully comply with all HSE legislation, regulations, and policies.

Salary range: NZD $69,000 – $80,000 per annum

Hours of work: Monday – Friday 8.00 am – 4:30 pm, 40 hours per week

Location: East Tamaki, Auckland

About you

The ideal candidate will have 3-5 years of experience in technical support or a similar role in a commercial environment. The excel this role, you will have experience in:

• Provide quality day to day outstanding service support for all applications from investigation through to solution provision

• Design and implement new network solutions and/or improve the efficiency of current networks

• Strong focus on attention to detail and accuracy with the ability to see the "big picture" anticipates "ripple effects" resulting from possible decisions or courses of action.

• Provide timely and effective L2/L3 support for internal users across Windows and macOS environments, ensuring minimal disruption to business operations by troubleshooting complex hardware, software, and network-related issues.

• Administer and troubleshoot Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Microsoft Teams, ensuring seamless collaboration, data accessibility, and secure communication across the organization.

• Configure and deploy devices using Microsoft Intune and Autopilot

• Set up, configure, and maintain workstations, laptops, and peripheral devices (Windows and Apple platforms), ensuring hardware readiness, system optimization, and adherence to company deployment standards.

• Maintain and manage the IT asset inventory, including accurate tracking of hardware and software licenses, monitoring usage trends, coordinating with procurement, and supporting lifecycle management.

• Create and maintain technical documentation, including step-by-step guides and internal knowledge base articles to ensure continuity and support consistency.

• Collaborate with other IT team members on systems improvements, process automation, and end-user training initiatives, contributing to a more efficient, secure, and user-friendly IT environment.

• Respond to service requests and incidents via a ticketing system managing priorities in accordance with SLAs and escalating unresolved issues as needed.

• Support user onboarding and offboarding, including account provisioning, access control setup, workstation preparation, and equipment recovery, ensuring smooth transitions and compliance with company policies.

What we offer

Along with a competitive salary, flexible working, ongoing development and excellent growth and progression opportunities, as a valued member of our team you’ll enjoy generous discounts on Fisher & Paykel and Haier products, life & disability insurance, discounted medical cover, access to our superannuation scheme, our subsidised staff café, and free car parking when you are on-site. 

All this, coupled with great leadership and backed by a world leading heritage brand that is consistently ranked as one of New Zealand’s most Trusted Brands… year after year.

https://www.trustedbrands.co.nz/

Applications close Friday 22 May 2025.

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Fisher & Paykel is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.