Position: IT & AV Support Technician
Location:
Auckland, New Zealand
systemsGo is seeking an IT Support Technician to be part of a team based in Auckland at our client's office. The client is a global medical technology company which works to make healthcare ever better. The candidate will have excellent communication skills and a track record for providing great customer service. You will have a unique opportunity to work in challenging IT environments to allow you to develop your IT skills.
Responsibilities (but not limited):
- Provide Level 2 and Level 3 desktop support at client’s office
- Provide helpdesk and remote support for IT and AV equipment
- Complete project tasks as instructed by the client
- Occasional after-hours work with appropriate compensation
Requirements:
- Pro-active, customer focused, and comfortable dealing with end users directly
- Able to describe issues clearly to end users and client management, and report on results effectively
- 2+ years experience in IT helpdesk role or technical support role
- Comfortable working in a team
- Microsoft MCP certification preferred
- Experience with Microsoft365, Windows10 upgrade, IP phones, Sharepoint, etc
- Experience with AV systems and providing meeting support
- Experience with helpdesk ticketing systems including ServiceNow
- Diploma/Degree in Computer Science/Information Technology is preferred but not essential
About systemsGo
systemsGo is an established and respected IT Consulting, IT Services and IT Project Management company headquartered in Tokyo. Founded in 1998, is recognized for consistent high quality IT solutions combining local awareness with the ability to communicate with IT HQ abroad and implement global IT standards in a local context. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations across the Asia Pacific region.
In addition to the Tokyo headquarter, we have offices in Osaka, Hong Kong, Singapore, Shanghai, Beijing, Taipei, Delhi and Sydney, and delivery capabilities in other key Asia cities such as Seoul, Kuala Lumpur, Hyderabad, Macau, Bangkok and Melbourne. Whilst your role will be based in one location, your client base will reach across the entire Asia Pacific region.
Top Skills
What We Do
-Who We Are
systemsGo was started in 1998 because we believed there was a better way to address the special IT needs of Tokyo businesses, and starting in 2008 we began our expansion into other locations in Asia including Hong Kong, Shanghai, Singapore, Beijing, Sydney, Taiwan, New Delhi and Seoul. We saw partnership and process as the keys. We would work side-by-side with our clients to help reduce costs and improve efficiency.
To date, we’ve shared our expertise with hundreds of companies. They come to us because we find the best engineers and project managers. We train our people to use their experience and creativity to assess an IT system and make it better. And we ensure our own accountability through an online tracking system that gives our clients 24×7 access to every move we make on their behalf.
-Mission Statement
We listen to our clients to understand their business needs. We design and deliver solutions from our range of professional services, creating value to benefit all stakeholders. To achieve this we combine an enriching and satisfying employment environment with a culture of customer service excellence and an unwavering pursuit of quality through devoted adherence to process and continuous improvement.
-Our Core Principles
Customer Service Excellence
Enriching Employment Environment
Unwavering Pursuit of Quality
-Locations
Australia | Greater China | India | Japan | Singapore | South Korea
