Technology Specialist Senior

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology Specialist Senior within PNC's numo organization, you will be based in Pittsburgh, PA.
We’re looking for a Lead Systems Administrator who wants to be an early member of an exciting and growing product. As a Lead Systems Administrator at Triple, you'll work on cloud-based technologies across the enterprise stack, helping our teams to build an innovative platform. It’s a great opportunity to demonstrate your skills and grow into an infrastructure engineering and/or cyber security role.
What we're looking for:
- Experience with Technical Support and System Administration within corporate (or similar) networks.
- Familiarity with cloud-based systems, services, and tools for corporate or similar infrastructure.
- Excellent writing skills and experience creating technical documentation.
- BS in Computer Science or similar discipline, a demonstration of technical
capabilities, or equivalent professional experience.
- Ability to work 3 days per week in our great Pittsburgh, PA office space in East
Liberty.
- Experience with user onboarding (especially as Triple grows and scales to meet increasing demands).
A plus to have, but not required:
- Experience working in a fast-paced, small company environment.
- Experience using Amazon Web Services, Google Workspace, and Atlassian tools.
- Experience with database administration, networking, cyber security, or identity systems.
- Familiarity with scripting or using workflow systems to automate repetitive tasks.

Job Description

• Administers, executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure. May support analysis and report generation, exception processing and service management. Implements new products, services, and operational solutions as well as augments existing capabilities.
• Performs advanced administration requiring sound and thorough knowledge of specified operational products /services.
• Provides technical operational, analytical and research support to technical teams through both written and verbal communications.
• Drives incident resolution and root cause analysis of production problems.
• Develops and maintains technical, operational and service procedures, as well as process workflows for operational/applications teams.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAnalytical Thinking, Computer Literacy, Computer Systems, Customer Solutions, Data Analytics, Disaster Recovery (DR), Machine Learning, Technology Infrastructure Management

CompetenciesHardware Infrastructure, IT Standards, Procedures & Policies, Problem Solving, Process Management, Server Software, System and Technology Integration, Systems Software Infrastructure, System Testing, System Testing Tools

Work ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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