When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Why We Have This Role
At Qualtrics, our Technology Consulting Team is the heartbeat of our organization. We are instrumental in ensuring our clients derive maximum value from our products and services, from the initial onboarding to training, technology setup, and systems integration. As trusted advisors, we comprehend our clients' objectives and provide innovative solutions to address their challenges. Our attentive listening fosters innovation within Qualtrics, driving improvements in operations and product enhancements.
The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our client's goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.
How You’ll Find Success
- Successfully onboard our clients and deliver solutions ultimately resulting in high renewal and expansion rates
- Build strong, lasting relationships with clients resulting in high client satisfaction, and are a creative and analytical technical problem-solver
- Support the Sales team in pursuit of large deals and the Product team to improve product features
- Have outstanding interpersonal skills to juggle multiple priorities, and are a superb communicator
- Able to effectively manage a portfolio of projects through ruthless prioritization and proactive communication
- Most importantly, you care deeply about our clients and provide them a world-class experience
How You’ll Grow
- Hands-on experience with emerging technologies
- Exposure to the latest thought leadership in the XM industry
- Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features
- Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
- Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth
Things You’ll Do
- Partner with the Project Lead and Technical Architect to own advanced technical project components throughout the duration of an implementation
- Fully design and own end-to-end product solutions for enterprise experience management programs
- Guide team members through problem-solving and solution design
- Manage relationships with client technical stakeholders
- Foresee and plan for technical risks and limitations within the scope of an enterprise use case
- Proactively advise customer on technical best practices and design decisions
- Continually adapt and develop in-depth product knowledge and learn new technologies
What We’re Looking For On Your Resume
- 2 years of experience at a SaaS/Technology/Consulting Company
- At least 3 years of experience as a Qualtrics CX Technology Consultant preferred, or comparable experience in a different role
- Deep Qualtrics product knowledge and understanding of product dependencies, risks, and limitations
- Experience with managing projects with multiple workstreams
- Experience with designing end-to-end solutions for enterprise programs that integrate Qualtrics product functionality with external client systems or applications
- A Bachelor’s degree or greater
- Intermediate conceptual proficiency of Javascript and HTML/CSS (or similar programming languages) to design custom code solutions
- A superb communicator and problem-solver
What You Should Know About This Team
- Heart of Qualtrics: The Delivery Team is essential to Qualtrics' success, establishing client relationships and delivering solutions.
- Client-Focused: This team is dedicated to understanding client goals, advocating for them, and driving operational improvements.
- Cross-functional Collaboration: Collaboration across internal teams drives customer success and influences product enhancements.
- Global Impact: This role engages with some of the world's largest organizations, shaping their customer experience programs.
Our Team’s Favorite Perks and Benefits
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
- 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.
Top Skills
What the Team is Saying
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
