Job Title
Technology Solutions AnalystJob Description Summary
Job Description SummaryThe Technology Solutions Analyst provides critical client support at the Global, Regional, and Property/Entity levels. This role focuses on ensuring the effective use of enterprise systems such as Yardi Voyager, Nexus (Bottomline), MRI, and related applications. As the primary point of support for these technologies, the analyst serves as a subject matter expert, providing guidance on system functionality, resolving complex issues, delivering high-quality client software support within defined budgets and SLAs and promoting best practices for accurate and efficient accounting processes. By collaborating with cross-functional teams and stakeholders, the Technology Solutions Analyst drives operational excellence, system optimization, and a seamless user experience across the organization.
Job Description
Core Responsibilities:
Monitor and manage the ServiceNow queue, ensuring timely response to client requests
Resolve AP/AR transactional issues across supported modules and business functions
Validate and support Analytical/Custom/Scheduled/Standard report issues
Resolve requests requiring programming language (SQL) data fix packages
Configure system settings: Attribute, Button Setup, Custom Tables, Lookups, Procurement, Tasks
Provide compliance audit reports: SOC1, AC18, UAR
Perform data imports/exports for client onboardings, transitions and on-demand projects
Support object-related issues: bank, contact, lease, property, tenant, user, vendor, workflow
Validate and advise on employee/user setup access and permissions issues
Perform baseline (ADO) and system maintenance: account tree, charge code, chart, GL, job type
Lead and facilitate the daily Change Management (CHG) deployment process
Collaborate with Dev Team to organize/deploy Prod Release items and document outcomes
Work with Platform, Design, and Dev teams to optimize system performance
Communicate systemwide updates, product enhancements, and Support projects to user base
Create and maintain ServiceNow Knowledge Articles (KBAs) for Global Service Desk (GSD) use
Provide guidance on best practices for standard system operations and procedures
Troubleshoot system errors and analyze data anomalies to ensure operational continuity
Liaise with third-party vendors and support teams to resolve escalated issues
Identify and communicate opportunities for system optimization and user training
Analyze service request trends and collaborate with clients to reduce recurring incidents
Prepare and interpret client metrics and status reports
Engage stakeholders to support resolution of business challenges
Provide support on additional tasks and projects as required
Position Requirements:
2-3 years support experience - Nexus (Bottomline) / MRI / Yardi Voyager 7S
Fluency in SQL programming language
Strong knowledge of Microsoft Excel, including formulas, pivot tables, and data analysis tools
General accounting knowledge
1+ year of experience supporting accounting or real estate software
Bachelor's Degree (preferred)
INCO: “Cushman & Wakefield”
Skills Required
- 2-3 years support experience with Nexus (Bottomline), MRI, or Yardi Voyager 7S
- Fluency in SQL programming language
- Strong knowledge of Microsoft Excel including formulas and pivot tables
- General accounting knowledge
- 1+ year supporting accounting or real estate software
- Bachelor's Degree
Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
Cushman & Wakefield Insights
What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
