Technology Services Lead

Posted 2 Days Ago
Be an Early Applicant
3 Locations
In-Office
92K-160K Annually
Expert/Leader
Big Data • Fintech • Mobile • Payments • Financial Services • Data Privacy
The Role
Leads an enterprise SQL Server database administration team, managing work allocation, support schedules, incidents, compliance, and complex initiatives. Optimizes database performance, availability, security, and resiliency; troubleshoots production issues; conducts capacity planning; performs upgrades, migrations, and cluster expansions; and develops Python and Shell automation. Collaborates with application and DevOps teams while serving as a technical escalation point and subject matter expert.
Summary Generated by Built In

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:
This job is responsible for managing the day-to-day activities and functions for the assigned team. Key responsibilities include delegating work to team members, supervising work processes, providing informal leadership of sub teams or technology silos, managing on call and support schedules, and providing leadership, mentorship, and direction to team members. Job expectations include solving complex technical and analytical issues and effectively communicating results to senior management and Line of Business partners. Experienced Microsoft SQL Server Database Administrator with strong expertise in planning, designing, development, and implementation of complex database solutions, often leveraging new technologies. Serve as subject matter expert. Manages multiple complex projects and lead activities of a team related to special initiatives or operations. Adept at optimizing database performance, ensuring high availability, and supporting mission-critical applications in enterprise environments.

Responsibilities:

  • Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
  • Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
  • Performs all responsibilities of team members from applicable teams
  • Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
  • Participates and helps with resource interviews and onboarding processes
  • Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
  • Creates the on call rotation schedule and ensures support for off hours, weekends, and release windows
  • Manages the stability, resiliency, reliability, and performance of a wide array of supported systems
  • Optimize database performance through query tuning, indexing strategies, and execution plan analysis.
  • Monitor system performance and conduct capacity planning to support growing workloads.
  • Troubleshoot and resolve database performance issues, replication errors, and production incidents, ensuring minimal downtime.
  • Troubleshoot and resolve database performance issues, replication errors, and production incidents, ensuring minimal downtime.
  • Implement and manage security controls, including authentication, authorization, and encryption. Performs access reviews, conducts audit and compliance activities.
  • Work with appropriate teams to ensure alerts, monitoring, dashboards, and processes are implemented appropriately for new projects and initiatives
  • Develop and maintain automation scripts using Python and Shell scripting to streamline database maintenance, backups, and monitoring.
  • Perform database upgrades, migrations, and cluster expansions with minimal impact on production systems.
  • Collaborate with application and DevOps teams to support database-related requirements, deployments, and troubleshooting.

Required Qualifications

  • 10 years of job-related experience required.
  • Strong experience managing and supporting large-scale, enterprise-wide SQL Server environments in complex, high-availability production settings.
  • Deep understanding of Microsoft Windows Server operating systems, including administration, configuration, troubleshooting, and performance optimization.
  • Proven expertise in SQL Server performance tuning, including query optimization, indexing strategies, resource management, and database health monitoring.
  • Strong knowledge of database security best practices, including access controls, encryption, vulnerability management, auditing, and regulatory compliance.
  • Demonstrated ability to design, implement, and maintain secure, scalable, and highly available database solutions that support critical business operations.

Desired Qualifications

  • Financial industry experience required.
  • Proficiency with Linux administration and scripting
  • Powershell or Python programming knowledge.
  • Cloud experience including Microsoft SQL Server on Microsoft Azure

Skills:

  • Collaboration
  • Influence
  • Production Support
  • Risk Management
  • Solution Design
  • Analytical Thinking
  • Architecture
  • Innovative Thinking
  • Result Orientation
  • Stakeholder Management
  • Adaptability
  • Automation
  • DevOps Practices
  • Project Management
  • Solution Delivery Process

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range$92,100.00 - $160,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Skills Required

  • 10 years of job-related experience
  • Experience managing and supporting large-scale, enterprise-wide SQL Server environments in complex, high-availability production settings
  • Deep understanding of Microsoft Windows Server administration, configuration, troubleshooting, and performance optimization
  • Expertise in SQL Server performance tuning, query optimization, indexing strategies, resource management, and database health monitoring
  • Knowledge of database security best practices, including access controls, encryption, vulnerability management, auditing, and regulatory compliance
  • Ability to design, implement, and maintain secure, scalable, and highly available database solutions supporting critical business operations
  • Financial industry experience
  • Linux administration and scripting proficiency
  • PowerShell or Python programming knowledge
  • Cloud experience, including Microsoft SQL Server on Microsoft Azure

Bank of America Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.

  • Healthcare Strength Health coverage is described as comprehensive, with medical, dental, vision, virtual care via Teladoc, wellness programs, and specialized support for cancer and menopause. Wellness credits and an always‑on EAP with in‑person sessions add to the depth of care.
  • Parental & Family Support New parents can access up to 26 weeks of leave, including 16 weeks fully paid for eligible teammates, alongside back‑up child and adult care. Family‑building resources and reimbursements (e.g., fertility, adoption, surrogacy) and a dedicated Life Event Services team extend support across life stages.
  • Equity Value & Accessibility Broad‑based equity through the Sharing Success program, including $1B in stock to nearly all non‑executive employees in January 2026, is intended to foster an ownership mindset. Stock awards (including RSUs) are a recurring component that aligns employees’ interests with shareholders.

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The Company
HQ: Charlotte, NC
208,000 Employees
Year Founded: 1784

What We Do

We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

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