Service Center
CSCS TXESSENTIAL DUTIES:
- Develop and implement technology-driven strategies to drive improved performance in our collision repair centers. This will include improving repair order accuracy and parts procurement efficiency.
- Partner with Central Operations to define business needs, identify gaps, and propose innovative solutions.
- Lead product selection and implementation for AI-powered Guided AI Agents, automation tools, and analytics solutions to streamline processes.
- Collaborate with application engineering, IT business analysis, IT architecture, IT infrastructure, data, procurement, and operational teams to develop and deploy technology solutions.
- Ensure projects align with business objectives, timelines, and budget constraints.
- Drive continuous improvement through data analysis, key performance metrics, and customer feedback.
- Stay up to date with emerging technologies and industry best practices to identify opportunities for automation and efficiency.
- Manage relationships with vendors and partners, conducting performance assessments and quarterly business reviews (QBRs).
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong understanding of process optimization in operations and supply chain environments.
- Expertise in AI-driven automation, predictive analytics, and machine learning applications.
- Knowledge of ERP, supply chain management, and parts procurement software.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Experience working in agile environments with cross-functional teams.
- Excellent communication and interpersonal skills to align stakeholders and drive adoption.
- Familiarity with cloud-based solutions and digital transformation initiatives.
EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:
- Bachelor’s degree in computer science, Information Technology, Business, or a related field.
- Proven 7+ years of experience as a Product Manager leading process improvement initiative in operations, logistics, or supply chain technology.
- Experience in the automotive, repair, or aftermarket services industry is a plus.
CERTIFICATIONS, LICENSURES, AND LANGUAGE SKILLS (If needed):
- Certifications such as PMP, CSPO, ITIL, or equivalent experience preferred.
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Business, or related field
- Proven 7+ years as a Product Manager leading process improvement initiatives in operations, logistics, or supply chain technology
- Strong understanding of process optimization in operations and supply chain environments
- Expertise in AI-driven automation, predictive analytics, and machine learning applications
- Knowledge of ERP, supply chain management, and parts procurement software
- Experience working in agile environments with cross-functional teams
- Excellent communication and interpersonal skills to align stakeholders and drive adoption
- Familiarity with cloud-based solutions and digital transformation initiatives
- Must be eligible to work in the U.S. with no restrictions (E-Verify)
- Certifications such as PMP, CSPO, ITIL or equivalent experience
- Experience in the automotive, repair, or aftermarket services industry
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future. With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry. Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program. At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact. Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
