Whoever you are, whatever you do, however you work. Make it mean something at iManage.
The Role
The Technology Partner Support Engineer supports technology partners by managing applications, ensuring compliance, communicating with partners, and maintaining records. Responsibilities include outreach campaigns, data management, and collaborating with the partner team.
Summary Generated by Built In
We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.
Being a Technology Partner Support Engineer at iManage Means…
You will be making a real impact across the business by ensuring our technology partners are fully supported, empowered, and successful. In this role, you’ll bridge the gap between innovative solutions and seamless partner experiences—supporting integrations, streamlining operations, and enhancing the reach of the iManage ecosystem.
We are seeking a motivated and detail-oriented employee to join our Technology Partner Team. As part of this role, you will be responsible for various administrative tasks under the guidance of the Tech Partner Team. The ideal candidate should be organized, adaptable, and eager to contribute to our dynamic work environment.
Here is what one of our leaders, Dean Leung, Executive Vice President of Digital Enablement and Communities, has to say about the opportunity: ”A big selling point of the role is that you’ll be contributing to a program that drives our platform and ecosystem growth, so there is a huge potential for impact across the organization. Additionally, this role will grant you a broad exposure to various areas of the business, setting you up for strong growth opportunities as you progress.”
iM Responsible For…
iM Getting To…
iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.
About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
#LI-KS1
#LI-Hybrid
Being a Technology Partner Support Engineer at iManage Means…
You will be making a real impact across the business by ensuring our technology partners are fully supported, empowered, and successful. In this role, you’ll bridge the gap between innovative solutions and seamless partner experiences—supporting integrations, streamlining operations, and enhancing the reach of the iManage ecosystem.
We are seeking a motivated and detail-oriented employee to join our Technology Partner Team. As part of this role, you will be responsible for various administrative tasks under the guidance of the Tech Partner Team. The ideal candidate should be organized, adaptable, and eager to contribute to our dynamic work environment.
Here is what one of our leaders, Dean Leung, Executive Vice President of Digital Enablement and Communities, has to say about the opportunity: ”A big selling point of the role is that you’ll be contributing to a program that drives our platform and ecosystem growth, so there is a huge potential for impact across the organization. Additionally, this role will grant you a broad exposure to various areas of the business, setting you up for strong growth opportunities as you progress.”
iM Responsible For…
- Registering new OAuth 2.0 applications and applying updates within our Cloud while ensuring accurate documentation and compliance with company protocols.
- Working closely with the Documentation and Technology Partner teams to update articles on our Help Center.
- Maintaining and ensuring the accuracy of the catalog of applications which integrate with iManage’s platform.
- Executing outreach campaigns as directed by the Technology Partner Team.
- Communicating effectively with external partners via email, newsletters, or other channels.
- Collaborating with Channel Program Managers to review and administer changes in our partner catalog.
- Maintaining accurate records and ensure consistency across platforms.
- Generating reports to track ticket trends in Zendesk while collaborating with the Technology Partner Manager to identify areas for improvement.
- Assisting Channel Program Managers in reviewing, auditing, and managing data in Salesforce.
- Ensuring data integrity and compliance with established guidelines.
- Supporting the onboarding and offboarding processes for Technology Partners.
- Coordinating account setup, access permissions, and necessary documentation.
- Undertaking tasks assigned by Channel Program Managers.
- Maintaining organized records and assisting with ad hoc requests.
- 1-2+ years of relevant work experience.
- An undergraduate bachelor’s degree in information systems, or a related field/equivalent work experience.
- A technical acumen and interest in career growth/development within the SaaS space.
- High attention to detail, with strong organizational skills and the ability to handle repetitive tasks accurately and efficiently.
- Strong communication skills and comfortability collaborating with cross-functional teams.
- A willingness to adapt, learn and take ownership of assigned responsibilities.
- Familiarity with Salesforce, Zendesk, and other similar enterprise tools.
- Completed any Cloud or API (or OAuth) certifications.
- Exposure to any support ticketing tool and a genuine interest in APIs.
iM Getting To…
- Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
- Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
- Own my career path with our internal development framework. Ask us more about this!
- Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
- Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
- Enjoy flexible work hours that empower me to balance personal time with professional commitments.
- Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
- Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
- Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
- Rewarding me with an annual performance-based bonus.
- Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
- Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
- Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
- Having multiple company wellness days each year to prioritize mental health and well-being.
- Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.
iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.
About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
#LI-KS1
#LI-Hybrid
Top Skills
Cloud
Oauth 2.0
Salesforce
Zendesk
What the Team is Saying
Sam
Principal Knowledge Engineer
Jane
Manager of Quality Engineering
Thomas
Senior Site Reliability Engineer
Jing
Staff Software Engineer
Bayardo
Principal Engineer
Sandhya
Lead Data Scientist
Brian
Senior Director Customer Adoption
Nick
Manager of Customer Sucess Operations
Lindsey
Senior Manager of Support Operations and Innovations
Suyash
Principal Data Architect
Grace
Cloud Renewals Program Manager
Stew
Director of Engineering
Neil
CEO
Mark
Senior Manager of Engineering
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The Company
What We Do
iManage is dedicated to Making Knowledge Work. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover & activate the knowledge that exists inside their business content and communications. We are continuously innovating to solve the most complex professional challenges & enable better business outcomes.
Our work is not always easy but it is ambitious & rewarding.
We are a people-first company where our employee's wellbeing is our #1 priority! That’s why we offer generous paid time off, private benefit packages that include Health/Vision/Dental/Life, plus our employee assistance program (EAP) and HealthyMinds app to support your mental health and wellbeing.
We realize that work is more than just a paycheck; it’s an important part of living and growing. We strive to have a positive impact on families and a commitment to creating an organization where everyone can thrive.
We’re on a mission to foster an environment where everyone makes progress, innovates, and comes together as part of a best-in-class workplace. Everyone at iManage plays an important part in achieving our vivid future.
Why Work With Us
We’re looking for people who love a challenge. People who are happiest when they’re working hard, solving problems, and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible.
Gallery
iManage Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We provide flexibility for our employees to have a meaningful work-life balance as remote workers, & an option to work from 1 of 7 global offices
Typical time on-site:
0 days a week
