Jobs at iManage

Career fair registration opportunity for candidates interested in iManage full-time positions and internships. iManage develops a secure, cloud-enabled knowledge work platform used by professionals worldwide and seeks collaborative problem-solvers for future opportunities.

Career fair registration for candidates interested in full-time opportunities and internships at iManage, a provider of a secure, cloud-enabled knowledge work platform. No specific job responsibilities or position details are provided.

Leads the Americas customer success organization, overseeing strategic portfolios, retention, adoption, advocacy, and net revenue retention. Develops customer success teams, manages account health and churn risks, builds executive relationships, designs adoption programs, and coordinates with sales, support, product, and professional services. Uses analytics, customer health scoring, dashboards, and SaaS metrics to improve customer outcomes and business performance.

Conduct generative and evaluative UX research for enterprise software across the product lifecycle. Use qualitative and quantitative methods to identify user needs, synthesize findings, and inform product, design, and engineering decisions. Create personas, journey maps, recommendations, and research repository contributions. Support AI-powered product experiences with rigorous, privacy-aware research while partnering cross-functionally to reduce product risk and improve usability.

Owns the full lifecycle of technology and vendor agreements, including AI, SaaS, cloud, professional services, consulting, and data contracts. Negotiates buy-side transactions, manages contract pipelines, develops procurement legal playbooks and self-service resources, and advises cross-functional stakeholders on legal, privacy, security, and data risks. Partners with procurement, finance, engineering, security, product, privacy, and people operations to enable efficient, scalable technology purchasing.

Lead a team of 4–5 engineers building and operating a cloud-scale SaaS document management platform. Responsibilities include people development, architecture, technical decision-making, AI-native software development, partner collaboration, roadmap execution, and engineering best practices such as CI/CD, testing, code reviews, documentation, and observability.

Develop and maintain Python-based automated tests for Windows desktop applications. Build UI automation suites with WinAppDriver or Appium, manage Azure test environments, integrate testing into GitHub Actions, and write PowerShell setup scripts. Diagnose flaky tests and CI failures, document defects and test coverage, participate in code reviews, and collaborate with QA, development, and DevOps teams to support reliable releases.

Own a portfolio of strategic EMEA law firm accounts to drive net-new enterprise bookings ($1.5M–$2M). Lead multi-stakeholder, long sales cycles; position iManage’s AI capabilities; build repeatable playbooks; partner with Sales Engineering, Marketing, and Customer Success; manage procurement, security review, and contract negotiation; maintain forecast accuracy and CRM hygiene.

Sell iManage solutions to small and mid-market law firms across EMEA. Own full sales cycle from prospecting to close, build territory strategy, generate pipeline, lead discovery, engage executive stakeholders, collaborate with Sales Engineering and Customer Success, navigate procurement and security reviews, maintain CRM and forecasts, and meet quarterly and annual bookings targets.

Own product strategy and roadmap for information governance features (records management, matter mobility, threat analytics, compliance). Drive customer-informed requirements, prioritize backlog, run advisory panels, collaborate across engineering/design/GTm, monitor competition, and deliver governance capabilities that enable secure, compliant information lifecycle management.

Lead enterprise security strategy and architecture, create repeatable secure reference architectures and developer guardrails, perform threat modeling, embed Security by Design across product lifecycles, mentor senior security staff, evaluate third-party tech, and communicate technical risks to business leaders to enable secure, scalable SaaS growth.

Manage a portfolio of strategic enterprise law firm customers, driving adoption, retention, loyalty, expansion, and net revenue retention. Serve as the central customer contact, conduct executive business reviews, develop success plans, monitor customer health, resolve blockers, and coordinate with sales, product, support, engineering, training, cloud services, and partners. Provide strategic guidance based on account intelligence and legal industry trends while identifying renewal risks and growth opportunities.

Manages governance, security, compliance, and operational integrity for enterprise SaaS applications. Responsibilities include application audits, access reviews, identity governance, application evaluations, documentation, health monitoring, support ticket triage, compliance reporting, application rationalization, and change management. The role partners with IT and business stakeholders, supports provisioning and deprovisioning workflows, and provides occasional off-hours support during maintenance and deployments.

Leads vision, strategy, and roadmap for iManage’s next-generation AI-native document and email management platform. Validates customer needs, unifies adjacent products, prioritizes engineering delivery, and launches features across cross-functional teams. Presents product vision to customers, executives, partners, and market audiences while monitoring competitors and developing differentiation. Requires extensive SaaS product management experience, cloud and content security knowledge, strong customer engagement, analytical skills, and cross-functional leadership.

Lead incident response and reliability improvements for iManage Cloud. Triage large-scale production issues, build observability and automation, run postmortems, partner with product and engineering, and proactively detect and eliminate systemic problems to improve uptime and customer experience.

Lead multi-year product strategy and roadmaps for a major platform area, prioritize reusable platform services, partner with engineering and cloud teams for scalability and reliability, participate in API and architecture decisions, integrate AI/ML capabilities, drive go-to-market launches, track product success metrics, and align stakeholders across the organization.

Manage iManage’s global Microsoft partnership by executing co-sell strategies, joint go-to-market programs, partner enablement, and field activation. Build relationships with Microsoft sales and partner organizations, expand marketplace participation, and translate Azure and Copilot priorities into revenue-generating motions. Track pipeline, influenced revenue, marketplace transactions, and partner-sourced leads; support business reviews and improve partnership processes. The role requires extensive cloud or SaaS experience, Microsoft alliance expertise, and familiarity with Azure, Microsoft 365, marketplace programs, CRM, and pipeline management.

Drive iManage’s strategic Microsoft partnership by executing global co-sell and joint go-to-market programs. Build Microsoft field relationships, deliver enablement, expand marketplace participation, develop AI and Copilot initiatives, and track pipeline, revenue, and partner-sourced leads. Support business reviews, standardize engagement processes, and improve partnership efficiency and scalability across regions.

Negotiate and close high-volume enterprise SaaS and cloud agreements across the Americas. Review and redline customer paper, apply playbooks, manage concurrent deals, support sales escalations, and collaborate with cross-functional teams to ensure consistent, commercially minded legal positions.

As a Senior Account Manager, you'll manage a portfolio of mid-market law firm accounts, focusing on revenue growth and client retention by leveraging deep legal tech expertise and driving strategic account plans, cross-sell opportunities, and executive relationships.