Jobs at iManage

Generates qualified sales pipeline through outbound and inbound prospecting. Identifies target contacts, conducts account research, executes multi-channel outreach, qualifies leads, and passes sales-accepted opportunities to Account Directors. Maintains accurate Salesforce records, tracks activity and forecasts pipeline, collaborates with Marketing and Sales Operations, and develops skills for future Account Executive advancement.

Develop and operate autonomous AI agents and enterprise integrations using Databricks, Claude, MCP, and event-driven architectures. Build Databricks Apps, maintain MCP connectors, monitor agent performance, manage incidents, and document workflows, triggers, dependencies, and data sources. Partner with business, governance, and process teams to identify suitable agentic AI applications, particularly for go-to-market systems, while applying logging, auditing, naming, and change-management standards.

Lead product security improvements across global engineering teams by embedding security into the SDLC. Responsibilities include threat modeling, architecture and code reviews, cloud and data security assessments, vulnerability remediation, compliance risk analysis, security training, metrics development, and communicating application security posture. The role also mentors engineers and security champions while supporting Zero Trust architecture and continual improvement of security testing practices.

The Sales Development Representative creates qualified pipeline for sales teams by researching target accounts, conducting personalized outbound and inbound outreach, qualifying leads, and handing opportunities to Sales Directors. The role uses Salesforce and sales engagement tools, maintains accurate CRM records, meets activity and pipeline targets, and collaborates with Marketing, Sales Operations, and Enablement to improve messaging. It is an entry point into enterprise SaaS sales with coaching and a path to Account Executive.

Owns the operational engine for channel and ecosystem partnerships, including forecasting, analytics, Salesforce governance, enablement compliance, partner payments, billing reconciliation, deal registration, contract data, onboarding, and revenue-share reporting. Builds partner operations from the ground up, establishes governance and scalable processes, maintains data integrity, and presents insights to senior leadership. Requires strong cross-functional communication and deep Salesforce expertise.

Own end-to-end technical initiatives for iManage’s core cloud platform, including requirements, architecture, implementation, and delivery. Design scalable distributed systems, microservices, and event-driven architectures using modern backend technologies and Azure. Evaluate AI technologies and practical workloads, address reliability and security, collaborate cross-functionally, and mentor engineers while influencing technical direction across teams.

Owns value realization, adoption, retention, renewal readiness, and expansion strategy for a portfolio of primarily law firm customers. Builds impact plans, leads business value reviews, develops champion networks, coordinates cross-functional adoption programs, and translates customer insights into measurable outcomes. The role requires trusted stakeholder management, data-driven health monitoring, value communication, and collaboration with account, product, support, engineering, training, channel, and marketing teams.

Execute EMEA field marketing, demand generation, ABM, integrated campaigns, and a busy events calendar. Partner with Sales and Marketing leadership to drive pipeline, localize campaigns, manage conferences and executive briefings, coordinate vendors and publishers, track budgets, and analyze campaign performance. The role requires strong project management, stakeholder collaboration, attention to detail, and flexibility for global time zones, evenings, and occasional weekends.

Owns global accounting operations, financial close, consolidated reporting, revenue recognition, internal controls, and audit readiness for a global SaaS company. Leads Accounting, Accounts Payable, and Internal Audit; partners with the CFO, FP&A, IT, Tax, Treasury, and Commercial Operations; ensures US GAAP and statutory compliance; and drives process automation, organizational development, and scalable financial systems.

Owns EMEA revenue growth across small and medium law firms, leading new business and account management teams. Responsibilities include setting revenue targets, developing territory and account coverage plans, building pipeline, managing forecasts and QBRs, partnering with Marketing, Product, RevOps, Customer Success, Professional Services, and Partners, and coaching teams on deal strategy, negotiation, and pipeline conversion.

Own the commercial enablement roadmap for account executives, account managers, and customer success managers. Define execution standards, translate product and process changes into practical guidance, facilitate workshops and role plays, create playbooks and coaching tools, support onboarding and certifications, and use field feedback, conversation intelligence, CRM signals, and program data to improve readiness and customer-facing performance.

Designs and scales cloud-native development infrastructure supporting multiple engineering teams. Responsibilities include Kubernetes platform operations, infrastructure-as-code with Terraform and Helm, GitOps with ArgoCD, CI/CD modernization, automation, platform migrations, observability, reliability, security, and incident escalation. The role partners with application and SRE teams, establishes engineering standards, reduces operational toil, and mentors engineers while supporting Azure and AKS environments.

Own complex software initiatives across requirements, architecture, implementation, and delivery for iManage’s core cloud platform. Design scalable cloud-native systems using Java, microservices, and event-driven architectures. Partner with product and engineering teams, apply AI tools in development, communicate technical direction, and mentor engineers. The role requires hands-on development, architectural judgment, database and Linux experience, and familiarity with CI/CD, Docker, and Kubernetes.

Advises enterprise customers on legal technology risk governance, compliance frameworks, and platform implementations. Partners with Sales, Product, Marketing, and Customer Success to translate regulatory requirements into technology strategies, deployment architectures, roadmap priorities, and sales narratives. Develops thought leadership on AI governance, compliance automation, and knowledge security, while engaging with senior legal leaders, customer advisory boards, industry conferences, and regulatory forums.

Own APAC field marketing strategy and execution across account-based marketing, events, demand generation, regional content, public relations, channel programs, and customer advocacy. Partner with Sales, Customer Success, Marketing, and external vendors to generate pipeline, accelerate opportunities, increase adoption, and support revenue growth. Analyze campaign performance, manage budgets, optimize ROI, and report on qualified sales opportunities while coordinating regional and global priorities.

Leads field marketing across the Americas, aligning Sales, Marketing, and Channel teams on go-to-market strategy. Plans and executes ABM, demand generation, regional events, content, PR, and partner initiatives to grow pipeline, adoption, and revenue. Manages vendors and regional budgets, analyzes campaign performance, reports on qualified opportunities and ROI, and develops customer advocacy and brand visibility programs.

Develop and execute channel partner marketing strategies across the Americas to expand market reach, generate partner-qualified pipeline, and drive sales. Manage co-marketing, co-selling, MDF programs, partner enablement resources, campaigns, content, communications, events, and sponsorships. Collaborate with sales, marketing, partner development teams, and resellers or technology partners. Track campaign and MDF performance, measure ROI, and adapt programs for regional localization.

Owns iManage’s Microsoft partner marketing strategy, including partner funds, co-selling programs, marketplace incentives, joint go-to-market campaigns, Microsoft sales relationships, awards, and market recognition. Builds operational infrastructure for tracking, reporting, budgeting, and program execution while aligning marketing activity with sales pipeline and revenue goals. Requires deep Microsoft ecosystem expertise, account-based marketing experience, commercial judgment, and the ability to influence cross-functional teams without direct authority.

Leads the Americas customer success organization, overseeing strategic portfolios, retention, adoption, advocacy, and net revenue retention. Develops customer success teams, manages account health and churn risks, builds executive relationships, designs adoption programs, and coordinates with sales, support, product, and professional services. Uses analytics, customer health scoring, dashboards, and SaaS metrics to improve customer outcomes and business performance.

Conduct generative and evaluative UX research for enterprise software across the product lifecycle. Use qualitative and quantitative methods to identify user needs, synthesize findings, and inform product, design, and engineering decisions. Create personas, journey maps, recommendations, and research repository contributions. Support AI-powered product experiences with rigorous, privacy-aware research while partnering cross-functionally to reduce product risk and improve usability.