Jobs at iManage

Lead the go-to-market strategy for security, governance, risk, and compliance, collaborating across teams to create effective launch plans, messaging, and thought leadership while analyzing market trends and customer insights.

Own and grow an ISV partner territory in EMEA: qualify and sign technology partners, drive integrations to live activation, manage go-to-market and royalty revenue, forecast and run QBRs, and build scalable partner onboarding and activation playbooks while coordinating cross-functional resources.

Owner of global IAM infrastructure for a Microsoft-centric SaaS environment. Design and maintain Entra ID, SSO (SAML/OAuth/OIDC/SCIM), PAM/CyberArk, automation via PowerShell and Graph API, enforce zero-trust and RBAC, monitor and remediate identity alerts, manage service accounts and JML automation, lead IAM incident response, maintain runbooks and provide on-call coverage.

Lead end-to-end payroll operations across multiple countries and PEO vendors, ensuring accurate, timely, and compliant payroll processing. Manage payroll calendars, tax and statutory reporting, controls, audits, vendor relationships, system configuration, integrations, process improvements, and coach payroll team members while partnering with Benefits, HRIS, Finance, and People Operations.

Lead APAC Customer Success to drive retention, adoption, and advocacy. Build and scale a regional CS team, define processes and KPIs (NRR, GRR, CSAT), use analytics and health scoring to reduce churn, manage escalations, partner with Sales/PS/Product, oversee budget and forecasting, and mentor Customer Success Managers to deliver measurable customer value.

Provide technical support for iManage products by diagnosing and resolving software and configuration issues in complex multi-tier environments. Collaborate with customers, integrators, and internal teams, maintain deep knowledge of Windows Servers, networking, databases, web technologies, and mobile/desktop platforms, document best practices, and proactively reduce problem occurrence to ensure customer success.

Own a portfolio of strategic EMEA law firm accounts to drive net-new enterprise bookings ($1.5M–$2M). Lead multi-stakeholder, long sales cycles; position iManage’s AI capabilities; build repeatable playbooks; partner with Sales Engineering, Marketing, and Customer Success; manage procurement, security review, and contract negotiation; maintain forecast accuracy and CRM hygiene.

Sell iManage solutions to small and mid-market law firms across EMEA. Own full sales cycle from prospecting to close, build territory strategy, generate pipeline, lead discovery, engage executive stakeholders, collaborate with Sales Engineering and Customer Success, navigate procurement and security reviews, maintain CRM and forecasts, and meet quarterly and annual bookings targets.

Own product strategy and roadmap for information governance features (records management, matter mobility, threat analytics, compliance). Drive customer-informed requirements, prioritize backlog, run advisory panels, collaborate across engineering/design/GTm, monitor competition, and deliver governance capabilities that enable secure, compliant information lifecycle management.

Lead enterprise security strategy and architecture, create repeatable secure reference architectures and developer guardrails, perform threat modeling, embed Security by Design across product lifecycles, mentor senior security staff, evaluate third-party tech, and communicate technical risks to business leaders to enable secure, scalable SaaS growth.

Own product messaging and positioning for iManage’s platform, translate technical capabilities into market-ready narratives, and lead go-to-market enablement. Partner with Product, Engineering, Sales, and Customer Success to support launches, thought leadership, competitive analysis, and customer/analyst engagement.

Lead incident response and reliability improvements for iManage Cloud. Triage large-scale production issues, build observability and automation, run postmortems, partner with product and engineering, and proactively detect and eliminate systemic problems to improve uptime and customer experience.

Lead multi-year product strategy and roadmaps for a major platform area, prioritize reusable platform services, partner with engineering and cloud teams for scalability and reliability, participate in API and architecture decisions, integrate AI/ML capabilities, drive go-to-market launches, track product success metrics, and align stakeholders across the organization.

Own roadmap and strategy for core platform capabilities (APIs, services, observability, developer experience, AI infrastructure). Partner with engineering, SRE, and go-to-market teams to deliver scalable, highly available platform features, drive reuse, and articulate platform vision to stakeholders.

The Account Manager will oversee relationships with corporate legal clients, driving revenue retention and expansion by identifying opportunities and guiding product adoption.

Lead Customer Success strategy and execution across Asia to drive retention, expansion, adoption, and license consumption. Own renewals, NRR, escalation management, cross-functional alignment with sales, product, services and partners, and regional reporting. Run adoption programs, account plans, risk mitigation, and executive engagement to deliver measurable customer value.

Lead revenue strategy and execution for mid and large law segments. Own segment targets, forecasting, talent development, territory planning, pipeline governance, and cross-functional partnerships to drive scalable growth and market expansion.

Lead and scale a UX research function to drive product strategy and business outcomes. Conduct mixed-method research, establish scalable research operations, evangelize insights to executives, partner cross-functionally, measure research impact, and mentor a team while remaining hands-on with high-impact studies.

Design, build, and maintain scalable full-stack applications using TypeScript/Node.js and React/NextJS. Own product modules end-to-end, apply Test-Driven Development, use relational databases, implement OAuth2/OIDC, leverage CI/CD, containerization, and observability tooling. Accelerate delivery via agentic development practices, write comprehensive tests (Jest, Playwright), collaborate in Agile ceremonies, and mentor cross-functional teams while staying current with AI, automation, and workflow orchestration trends.

As a Senior Account Manager, you'll manage a portfolio of mid-market law firm accounts, focusing on revenue growth and client retention by leveraging deep legal tech expertise and driving strategic account plans, cross-sell opportunities, and executive relationships.