Be an Early Applicant
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
The Role
The Value Orchestration Senior Specialist will enhance Customer Success by providing insights, developing frameworks, and collaborating with cross-functional teams to drive customer value and engagement.
Summary Generated by Built In
We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.
Being a Customer Success Value Orchestration Specialist at iManage Means…
You will play a critical role in enabling and supporting our Customer Success team to tell the story of customer value with clarity and confidence. Drawing from your experience in Customer Success and your strong business acumen, you’ll analyze key data, map outcomes to impact, and assist in creating the tools and insights our CSMs need to deliver strategic, outcome-driven engagements.
You should have a strong understanding of how knowledge-driven teams operate, gained through experience working in or closely with professional services, operational teams, or other complex, process-oriented environments. You understand how professionals collaborate, manage information, and rely on technology to streamline workflows, reduce risk, and drive outcomes. Whether through operations, support functions, or customer-facing roles, you’ve developed a deep appreciation for how teams define success and how the right tools and insights can unlock meaningful value.
iM Responsible For…
iM Getting To…
iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.
About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
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Being a Customer Success Value Orchestration Specialist at iManage Means…
You will play a critical role in enabling and supporting our Customer Success team to tell the story of customer value with clarity and confidence. Drawing from your experience in Customer Success and your strong business acumen, you’ll analyze key data, map outcomes to impact, and assist in creating the tools and insights our CSMs need to deliver strategic, outcome-driven engagements.
You should have a strong understanding of how knowledge-driven teams operate, gained through experience working in or closely with professional services, operational teams, or other complex, process-oriented environments. You understand how professionals collaborate, manage information, and rely on technology to streamline workflows, reduce risk, and drive outcomes. Whether through operations, support functions, or customer-facing roles, you’ve developed a deep appreciation for how teams define success and how the right tools and insights can unlock meaningful value.
iM Responsible For…
- Empowering CSMs with actionable insights that connect product usage, customer goals, and business outcomes to drive deeper adoption and measurable impact.
- Shaping and evolving the value orchestration framework to equip CSMs with compelling, outcome-driven narratives aligned to customer segments and journey stages.
- Developing and maintaining path to value realization that enable CSMs to confidently lead strategic conversations and position themselves as trusted advisors.
- Partnering with Product, Marketing, and Data teams to uncover and deliver insights that help customers realize value faster and more consistently.
- Supporting CSMs in crafting value realization stories and reporting that highlight customer success, accelerate renewals, and influence expansion opportunities.
- Continuously iterating on value orchestration methods to align with CS team goals, customer feedback, and evolving market dynamics.
- Serving as a strategic collaborator and subject matter resource within the Customer Success organization, helping to raise the overall maturity and impact of the team.
- Partnering with Playbook Manager on enablement resources and strategic playbooks in partnership with CS enablement leaders to drive consistency in customer engagement and value delivery.
- 5+ years of experience in customer success, consulting, business strategy, or enablement—preferably within legal or legal tech space.
- An understanding of the unique business challenges faced by law firms and corporate legal departments as well as other knowledge driven teams.
- Proven success synthesizing data and qualitative insights into clear, compelling narratives and frameworks.
- The ability to communicate with clarity and confidence, especially in crafting materials that support customer-facing teams.
- A strong sense of curiosity, attention to detail, and a passion for helping teams succeed.
- The ability to work well independently while also thriving in a highly collaborative environment.
- A growth-oriented mindset in regards to building and scaling repeatable, value-driven customer experiences.
- Experience with tools such as Totango, Salesforce, Power BI, or similar.
- Familiarity with customer value frameworks (e.g., Winning By Design, outcome mapping, ROI modeling, success planning).
- Experience working within or supporting a Customer Success organization at a SaaS or legal tech company.
- Experience working in a law firm or corporate legal department.
iM Getting To…
- Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
- Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
- Own my career path with our internal development framework. Ask us more about this!
- Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
- Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
- Enjoy flexible work hours that empower me to balance personal time with professional commitments.
- Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
- Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
- Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
- Rewarding me with an annual performance-based bonus.
- Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
- Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
- Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
- Having multiple company wellness days each year to prioritize mental health and well-being.
- Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.
iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.
About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
#LI-Hybrid
#LI-KS1
Top Skills
Power BI
Salesforce
Totango
What the Team is Saying
Sam
Principal Knowledge Engineer
Jane
Manager of Quality Engineering
Thomas
Senior Site Reliability Engineer
Jing
Staff Software Engineer
Bayardo
Principal Engineer
Sandhya
Lead Data Scientist
Brian
Senior Director Customer Adoption
Nick
Manager of Customer Sucess Operations
Lindsey
Senior Manager of Support Operations and Innovations
Suyash
Principal Data Architect
Grace
Cloud Renewals Program Manager
Stew
Director of Engineering
Neil
CEO
Mark
Senior Manager of Engineering
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The Company
What We Do
iManage is dedicated to Making Knowledge Work. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover & activate the knowledge that exists inside their business content and communications. We are continuously innovating to solve the most complex professional challenges & enable better business outcomes.
Our work is not always easy but it is ambitious & rewarding.
We are a people-first company where our employee's wellbeing is our #1 priority! That’s why we offer generous paid time off, private benefit packages that include Health/Vision/Dental/Life, plus our employee assistance program (EAP) and HealthyMinds app to support your mental health and wellbeing.
We realize that work is more than just a paycheck; it’s an important part of living and growing. We strive to have a positive impact on families and a commitment to creating an organization where everyone can thrive.
We’re on a mission to foster an environment where everyone makes progress, innovates, and comes together as part of a best-in-class workplace. Everyone at iManage plays an important part in achieving our vivid future.
Why Work With Us
We’re looking for people who love a challenge. People who are happiest when they’re working hard, solving problems, and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible.
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iManage Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We provide flexibility for our employees to have a meaningful work-life balance as remote workers, & an option to work from 1 of 7 global offices
Typical time on-site:
0 days a week
