Technology Operations Engineer

Posted Yesterday
Be an Early Applicant
2 Locations
In-Office
94K-156K Annually
Mid level
Insurance
The Role
The Technology Operations Engineer will enhance system reliability through automated solutions, CI/CD pipelines, and collaborate with multiple teams to improve service health and reduce operational issues.
Summary Generated by Built In
Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category
Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$94,400.00 - $155,800.00

Target Openings
1

What Is the Opportunity?
Travelers is seeking a Technology Operations Engineer I to join our organization as we grow and transform our Enterprise Technology Solutions organization. Our Technology Operations Engineers help ensure the reliability, scalability, and performance of critical systems through a combination of software engineering and infrastructure expertise. Technology Operations Engineers are responsible for building and maintaining automated solutions to manage system availability, incident response, monitoring, and capacity planning. These roles will collaborate closely with development teams, product owners, infrastructure, and operations teams to implement best practices and technical solutions to drive continuous improvement in service health while reducing operational toil and increasing deployment velocity.What Will You Do?

Scope:

  • Responsible for performing analysis, design, and implementation of reliability-focused infrastructure, services, and tooling across cloud and on-premises environments with a high degree of accuracy.

Technical Execution:

  • Define and implement technical requirements for infrastructure provisioning, monitoring, and deployment using Infrastructure-as-Code (IaC) methodologies.
  • Design and enhance CI/CD pipeline workflows to improve deployment automation, rollback safety, and service reliability while resolving infrastructure issues of intermediate complexity.
  • Configure and optimize cloud-based and on-premises systems to ensure high availability, performance, and operational resilience.
  • Implement and maintain monitoring, alerting, and incident response systems while ensuring adherence to security protocols in both cloud and on-premises deployments.
  • Work independently on well-scoped SRE engineering problems while prioritizing tasks in alignment with business objectives.
  • Strategic Input:
  • Collaborate with software, platform, and infrastructure engineers to improve system reliability, scalability, and performance across hybrid environments.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?

Technical Expertise & Education

  • 3 years of site reliability/systems administration experience preferred.

Domain Expertise

  • Demonstrated track record of reliability expertise including the ability to understand system reliability concepts necessary to do the job effectively, demonstrate willingness, cooperation, and concern for business issues, and possess in-depth knowledge of immediate systems worked on.

Strategic & Business Acumen

  • Delivery Intermediate delivery skills including the ability to deliver reliability work at a steady, predictable pace to achieve commitments, decompose reliability assignments into small batch deployments, and contribute to reliability architecture tradeoff and negotiation discussions.

Problem Solving

  • Proven problem-solving skills including system debugging abilities, allowing you to determine source of issues in unfamiliar systems or environments, ability to recognize and solve repetitive reliability problems proactively and permanently, recognize mistakes using them as learning opportunities, and break down large reliability problems into smaller, more manageable ones.

Leadership & Influence

  • Strong communication skills that enable clear, concise interactions with team members and stakeholders. Your ability to document work in an accessible manner, ask clarifying questions on requirements, and actively listen ensures seamless collaboration. You welcome constructive feedback and use it to continuously improve your approach to challenges.
  • You demonstrate intermediate leadership capabilities with a proven track record of self-motivation and initiative. Your ability to identify and pursue personal growth opportunities in technology technologies shows your commitment to professional development and positions you to take on increasing responsibilities within our team.
What is a Must Have?
  • Bachelor’s degree in computer science, related STEM field, or its equivalent in work experience plus 2 years of technology operations or related engineering experience.
What Is in It for You?
  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Top Skills

Ci/Cd
Cloud Systems
Infrastructure-As-Code
On-Premises Systems
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The Company
HQ: New York, NY
35,118 Employees

What We Do

Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 165 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other.

Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers.

Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount.

By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.

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