Technology Operations Analyst

Your Impact
The primary purpose of this role is to provide technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks operating in stores, supply chain facilities, and corporate office locations. This includes performing tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system. This role may also directly or indirectly support corporate initiatives or deployment projects. This role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet department needs.
What You Will Do

• Provides remote or in-person technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks.
• Attempts to resolve problems, then escalates problems as necessary to appropriate resources.
• Analyzes and prioritizes incoming requests and alerts.
• Tracks and documents problem details, service request status, and resolutions into the company incident management system. Monitors problem resolutions to achieve closure.
• Interacts with third-party hardware and/or software vendors by initiating and supporting vendor services as necessary.
• Identifies recurring problems and escalates to senior staff for prioritization and investigation.
• Installs and/or upgrades hardware and software to set up and maintain computer systems.
• Performs basic preventative maintenance and break/fix repairs on technology, including more complex devices.
• Contributes to the knowledge repository for technical support; documents workarounds for problem records; compiles information related to new technology.
• Performs system backups and ensures integrity of backup media and peripherals.
• Identifies and suggests possible improvements on procedures.

Required Qualifications

• Associate degree in computer science, computer information systems, or related field or equivalent years of experience in lieu of education requirement, if applicable
• 2 years of IT experience in a support or operations environment working with personal computers or client/server platforms and/or hardware

Preferred Skills/Education

• Experience working with third-party IT vendors and/or software/hardware suppliers
• IT experience in the retail industry
• Experience writing technical documentation or standard operating procedures related to IT technical support or deployment

About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com
tion, visit Lowes.com.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.