The Technology Operations Analyst will provide reliable L1/L2 production support across enterprise applications, infrastructure, network and security platforms. This role is responsible for monitoring system health, responding to alerts, troubleshooting incidents, supporting production changes, and collaborating with engineering and DevOps teams to maintain service stability and improve operational efficiency.
About you - Skills & Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 3 years of equivalent experience, Technology Operations, Infrastructure Support, Production Support, or Monitoring.
- Strong understanding of L1 production support for enterprise applications and services.
- Working knowledge of ITIL-based Incident Management and Change Management processes.
- Proficiency in Linux/Unix and Windows operating environments.
- Strong analytical, troubleshooting, communication, and stakeholder management skills.
It would be great if you have:
- Experience creating and maintaining runbooks, SOPs, and knowledge base articles.
- Ability to demonstrate ownership and accountability in production environments.
- Proactive approach to identifying operational gaps and driving continuous improvement.
- Interest in cloud technologies, automation, monitoring modernization, and DevOps practices.
- Comfortable working in 24x7 shift-based operations, including weekends or holidays as required.
- Devops and AIops related experience would be preferred.
What would you be doing in the role:
- Provide L1/L2 production support for enterprise applications, infrastructure components, and monitoring platforms.
- Monitor application and infrastructure health, respond to alerts, and ensure timely escalation of issues.
- Perform initial troubleshooting, incident analysis, and service restoration activities in line with defined processes.
- Support incident, change, and problem management activities following ITIL-based practices.
- Execute approved production changes, patching, maintenance tasks, and operational checks.
- Collaborate with DevOps, engineering, and application teams to support deployments and operational improvements.
- Contribute to alert optimization, runbook updates, SOP creation, and knowledge documentation.
About the Team:
The Global Operations Center (GOC) is described as Clarivate's 24×7 frontline operations organization, responsible for ensuring IT service stability, availability, and customer experience across multiple business segments. It serves as the central hub for monitoring, incident response, operational support, and service reliability.
Hours of Work :
- Fulltime and permanent role
- 40 hrs/week
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum 3 years of equivalent experience in Technology Operations, Infrastructure Support, Production Support, or Monitoring
- Strong understanding of L1 production support for enterprise applications and services
- Working knowledge of ITIL-based Incident Management and Change Management processes
- Proficiency in Linux/Unix and Windows operating environments
- Strong analytical, troubleshooting, communication, and stakeholder management skills
- Experience creating and maintaining runbooks, SOPs, and knowledge base articles
- Experience with cloud technologies, automation, monitoring modernization, or DevOps practices
- DevOps and AIOps-related experience
- Availability for 24/7 shift-based operations, including weekends or holidays as required
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
