We are seeking an Associate Technology Operations Analyst to join our Global Operations team in Bangalore. The role is responsible for providing first-line technical and operational support across infrastructure, applications, and monitoring platforms, ensuring high availability and timely incident resolution in a 24x7 environment.
About You – experience, education, skills, and accomplishments
- Bachelor's degree in computer science, Information Technology, or related field
- 0.6– 03 years of experience in IT operations, service desk, or infrastructure support
- ITIL Foundation certification is a plus
- Exposure to Private and public cloud platforms (AWS, Azure, GCP)
- Experience in 24x7 Global Operations / NOC / SOC environment
- Understanding of SLAs, OLAs, and KPIs
It would be great if you also have:
- Experience with cloud data warehouses such as Snowflake, Data Bricks, BigQuery, or Amazon Redshift.
- Familiarity with tools such as dbt, Airflow, Fivetran, and Segment.
- Experience working with event-driven or semi-structured data (JSON, logs, clickstream).
- Exposure to BI and visualization tools (Power BI, Tableau, SAP BusinessObjects).
- Familiarity with AWS, Azure, or GCP, including data governance and security best practices.
- Basic understanding of ITIL processes (Incident, Request, Change, Problem, Event Management)
- Knowledge of Windows/Linux environments
- Familiarity with monitoring tools (Datadog, Centreon, Pingdom, Zabbix, SolarWinds, etc.)
- Experience with ITSM tools such as ServiceNow, PagerDuty, or equivalent
- Basic networking concepts (TCP/IP, DNS, HTTP/S
What will you be doing in this role?
IT Operations & Support
- Provide Level 1 and 1.5 support for infrastructure, applications, and end-user issues following ITIL best practices
- Monitor alerts and events using enterprise monitoring tools (e.g., Centreon, Pingdom, Datadog, Zabbix, or similar platforms)
- Perform initial incident triage, diagnosis, resolution, and escalation as per defined SLAs
- Log, track, and update incidents, requests, and changes in the ITSM tool (ServiceNow or equivalent)
Incident & Request Management
- Manage incident, service request, and event tickets end-to-end at L1
- Identify recurring issues and escalate to L2/L3 teams with detailed documentation
- Initiate and participate in Major Incident bridges as required and provide timely updates
- Ensure accurate and timely communication with stakeholders
Monitoring & Alert Management
- Own and manage monitoring alerts, validate false positives, and take appropriate action
- Perform routine health checks and proactive monitoring activities
- Ensure monitoring dashboards are accurate and updated
Documentation & Knowledge Management
- Create and update knowledge base articles, SOPs, and runbooks
- Follow validation and standardization processes for documentation
- Contribute to continuous service improvement initiatives
Shift & Operational Excellence
- Work in a 24x7 shift-based environment
- Adhere to operational procedures, compliance, and audit requirements
- Support change, release, and maintenance activities as per the schedule
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- Bachelor's degree in computer science, information technology, or a related field
- 0.6 to 3 years of experience in IT operations, service desk, or infrastructure support
- ITIL Foundation certification
- Exposure to private and public cloud platforms, including AWS, Azure, or GCP
- Experience in a 24x7 global operations, NOC, or SOC environment
- Understanding of SLAs, OLAs, and KPIs
- Experience with cloud data warehouses such as Snowflake, Databricks, BigQuery, or Amazon Redshift
- Familiarity with dbt, Airflow, Fivetran, and Segment
- Experience with event-driven or semi-structured data, including JSON, logs, or clickstream data
- Exposure to BI and visualization tools such as Power BI, Tableau, or SAP BusinessObjects
- Familiarity with data governance and security best practices
- Basic understanding of ITIL processes, including Incident, Request, Change, Problem, and Event Management
- Knowledge of Windows and Linux environments
- Familiarity with monitoring tools such as Datadog, Centreon, Pingdom, Zabbix, or SolarWinds
- Experience with ITSM tools such as ServiceNow, PagerDuty, or equivalent
- Basic networking knowledge, including TCP/IP, DNS, and HTTP/S
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
