Job Description:
Job Title: Technology Lead - VP
Location: Pune, India
Role Description
Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Flexible working arrangements
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your Key Responsibilities / Tasks
- Management of support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery
- Take overall responsibility for the resolution of incidents and problems within the team & oversee the resolution of complex incidents
- Ensure analysts are using the correct troubleshooting methods and processes
- Manage relationships with involved business partners
- Manage escalations by collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues
- Overview of areas that need monitoring, reporting and improvement
- Identifying the required metrics and ensuring that they are addressed, monitored and improved where necessary
Your Skills & Experience
- Experience with multiple technology stacks (UNIX, job monitoring, SQL, DB2/Oracle database, Geneos)
- Working knowledge of standard tools (Service-Now, Confluence, JIRA)
- ITIL qualified desirable
- English language skills mandatory, German CEFR A1 level preferred (higher desirable)
Education
- Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)
How we’ll support you
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.htm
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Top Skills
What We Do
At Deutsche Bank, we give original thinkers the space and support they need to shine. Merging local knowledge with global vision, in-depth insight with industry-leading digital expertise, if you’re an innovator by nature, we can help you to unleash your potential.
We see things differently at Deutsche Bank – and we’re proud of our fresh perspective. Today, we’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritising long-term success over short term gains, and serving society with ambition and integrity.
Wherever your interests lie – in investment banking, trading, private wealth, asset management, retail banking - or many of the infrastructure functions that support them – you’ll discover resources, training and opportunities designed to keep you ahead of the curve.
Intelligence has no boundaries: we welcome high-achieving, talented individuals from any background.
If you’re full of imagination, enjoy solving problems and respond positively to complex challenges, discover a career to look forward to and join us!
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