At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.
We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters.
Role & Responsibilities
- Collaborate directly with customers to gather and define project requirements, including data capabilities, website functionality, reporting needs, and processing workflows
- Maintain ongoing relationships with clients and internal teams to ensure alignment and satisfaction
- Lead technical client strategy meetings and account reviews to drive continuous improvement
- Translate business needs into clear technical requirements and solution documentation
- Consult on Statements of Work (SOWs) and Change Orders (COs), including drafting requirements, gathering estimates from development and operation teams, and managing due dates
- Define and implement complex technology solutions in partnership with technology operations and development teams
- Manage project scope and expectations with internal and external stakeholders throughout definition, development, and delivery phases
- Create and maintain project plans, technical timelines, and road maps
- Lead contingency planning, risk management, and scope management for technical initiatives
- Facilitate key meetings such as standups, retrospectives, refinements, and release reviews
- Serve as the primary contact for technical support and issue resolution
- Review design materials with development teams and stakeholders; coordinate with creative teams for design creation and updates
- Participate in User Acceptance Testing (UAT) and collaborate with Quality Analysts and operations teams to ensure deliverables meet requirements
- Support release planning and validate production sites and data during deployments
- Initiate creation and monitor maintenance of operations documentation. Facilitating training, onboarding, and cross training of operational team members
- Manage project tasks and workflows using Jira
Skills & Abilities
- Strong leadership capabilities with the ability to guide cross functional teams
- Excellent communication skills, including the ability to translate technical concepts for non‑technical audiences
- Deep technical knowledge and an understanding of how technology can solve business problems
- Ability to multitask, manage competing priorities, and maintain attention to detail
- Skilled in building and maintaining strong client relationships
- Proficiency with Jira for task and workflow management
Education/Experience Required
- BS/BA in Business, Computer Science, MIS, or a related technical field
- 5+ years of business and project management experience
- Demonstrated experience presenting to customers and leading meetings
- Proven ability to work effectively in a fast-paced environment
Base Salary Range: $80,000.00 to $100,000.00. The final salary and offer will be determined by the applicant's background, experience, and skills.
More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/
Skills Required
- BS or BA in Business, Computer Science, Management Information Systems, or a related technical field
- 5+ years of business and project management experience
- Experience presenting to customers and leading meetings
- Ability to work effectively in a fast-paced environment
- Strong leadership and cross-functional team guidance skills
- Excellent communication skills, including translating technical concepts for non-technical audiences
- Deep technical knowledge and understanding of applying technology to business problems
- Ability to multitask, manage competing priorities, and maintain attention to detail
- Strong client relationship-building and maintenance skills
- Proficiency with Jira for task and workflow management
What We Do
BI WORLDWIDE is a global engagement agency that uses the principles of behavioral economics to produce measurable business results by designing and delivering solutions that engage employees, channel partners and customers. We bring a global reach with offices in the U.S., Australia, Canada, China, Latin America, India, and the United Kingdom. We offer a number of solutions including sales incentives, customer engagement marketing, employee recognition and reward programs, promotional marketing, global business solutions, gamification, corporate event solutions and coalition marketing: biworldwide.com
