About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job DescriptionThe Associate Director will serve as the technical authority for Observability and Event Management. Lead the technology strategy, engineering, and operational excellence of the enterprise’s monitoring, telemetry, and event lifecycle capabilities. This role ensures our platforms, applications, and infrastructure are measurable, predictable, and resilient – enabling proactive detection, automated remediation, and data-driven engineering decisions.
Responsibilities:
- Own the observability strategy across logs, metrics, traces, events, and digital experience monitoring.
- Position observability as an enterprise service with clear service definitions, support models, standards, and adoption expectations.
- Influence the architecture and lead the engineering portion of modern telemetry pipelines: OpenTelemetry, distribution tracing, log aggregation, and metrics platforms.
- Lead the technology portion for Event Management, including event detection, correlation, enrichment, noise reduction, and automated response.
- Support and implement AIOps capabilities to improve signal-to-noise ratio, reduce toil, and accelerate root-cause identification.
- Drive automation-first approaches for alerting, remediation, and event routing.
- Partner with architects, platform, and cloud engineering teams, to ensure observability and monitoring coverage are embedded into new and existing services, applications, infrastructure, and platforms.
- Lead tool selection, roadmap, and vendor management for observability and event platforms.
- Lead and develop a team responsible for enterprise observability services, including coaching, performance management, prioritization of team capacity, skills development, and alignment of team execution to enterprise technology priorities.
- Mentor engineers and influence engineering culture towards proactive reliability and data-driven operations.
- Bachelor’s Degree in Information Technology, Computer Science, or Business Administration with 9 years’ experience OR Master’s Degree with 8 years’ experience OR PhD with 4 years’ experience
- Deep expertise in observability/monitoring platforms: Datadog, Dynatrace, Grafana, or SolarWinds
- Strong understanding of OpenTelemetry, distributed tracing, and telemetry standards
- Hands-on experience with event correlation, AIOps and automation frameworks
- Demonstrated proficiency of ITIL Event Management, Incident Management and Operations Control
- Proven ability to translate telemetry into insights for engineering and leadership
- Exceptional communication and interpersonal skills with the ability to bridge the gap between technical and business audiences
- Capacity to make well-informed and timely decisions in a fast-paced environment
- Thorough understanding of customer needs and the ability to translate them into roadmap product/service offerings
- Demonstrated ability to manage competing priorities and needs from various stakeholders
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Skills Required
- Bachelor's Degree in IT, Computer Science, or Business Administration with 9 years' experience OR Master's with 8 years OR PhD with 4 years
- Deep expertise in observability/monitoring platforms (Datadog, Dynatrace, Grafana, SolarWinds)
- Strong understanding of OpenTelemetry, distributed tracing, and telemetry standards
- Hands-on experience with event correlation, AIOps and automation frameworks
- Demonstrated proficiency with ITIL Event Management, Incident Management, and Operations Control
- Proven ability to translate telemetry into actionable insights for engineering and leadership
- Experience leading tool selection, roadmap, and vendor management for observability/event platforms
- Experience leading and developing engineering teams, including coaching and performance management
- Exceptional communication and interpersonal skills to bridge technical and business audiences
- Ability to prioritize competing stakeholder needs and make timely decisions in fast-paced environments
AbbVie Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AbbVie and has not been reviewed or approved by AbbVie.
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Retirement Support — Retirement programs are portrayed as a standout, with a dollar‑for‑dollar 401(k) match up to 6% and an additional annual company contribution based on age and service. Feedback suggests this materially boosts perceived total compensation for many U.S. employees.
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Parental & Family Support — Paid parental and caregiver leave are emphasized, including up to 12 weeks of fully paid parental leave for all parents and 4 weeks of paid caregiver leave in the U.S. Feedback suggests these policies are a meaningful differentiator for employees balancing family needs.
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Leave & Time Off Breadth — Time off is described as extensive, with tiered vacation that scales with tenure, 17 company holidays, and two paid volunteer days in the U.S. Feedback suggests the breadth of leave contributes notably to overall benefits satisfaction.
AbbVie Insights
What We Do
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.
