Technology Desktop Support Specialist, Firm IT

General Position Summary: Firm Information Technology Services – Technology Desktop Support Specialist

Make an impact with our Technology Services - as a key team member of the Support Services team as a Senior Technology Support Specialist. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively. 

National in scope and local in focus, MNP is one of Canada’s largest and fastest-growing professional service firms providing client-focused accounting, consulting, tax, and digital services. Founded in 1958, MNP generates more than CAD $2 billion in annual revenues, with over 9,700 professionals and 154 offices across Canada.

MNP is a large firm that has never forgotten its roots. For more than 65 years, it has set itself apart by taking the time to fully understand each client’s needs and goals, investing in their success, and delivering personalized solutions that help them reach their full potential.

MNP set up MNP SPARK its GCC in Bangalore in May 2025 with a focus on enabling the firm drive growth, efficiency, customer delight and innovation, by leveraging high quality talent in India. MNP Spark is like any other MNP region/office - front facing, client focused but working with all of MNP regions in Canada to deliver services

Responsibilities:

Deskside Support / Desktop Support

• Provide comprehensive IT support, including deskside assistance, basic server administration, and basic networking services
  
• Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
  
• Provide technical support relating to desktop, laptop, printers, scanner configuration, and mobile devices
  
• Implement and maintain equipment standards, policies, and support processes
  
• Install software and deploy hardware as required
  
• Utilize ServiceNow ticketing and knowledge base systems
  
• Be able to work independently and as a member of a larger IT team
  
• Deliver one on one and group training, both in person and remotely
  
• Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
  

Skills:

·       Technologically savvy with a strong ability to learn applications and systems quickly

·       Customer service experience

·       A strong understanding and experience with the following:

o   Imaging hardware

o   Backup systems

o   PowerShell

o   Windows 11

o   Office 365

o   Teams

o   OneDrive

·       Familiarity supporting key accounting applications such as TaxCycle, CaseWare and other consumer accounting packages is considered an asset

·       Experience in asset management and planning is considered an asset

·       Experience working within a business to proactively assess business needs is considered an asset

Educational Qualifications:

·       Bachelor Or Masters in Technology

·       Bachelor Or Master of Computer Applications

Experience:

• At least 4 years of relevant IT Desktop Support experience