Active across Mining Technology project sales, implementation, installation, and operational handover, the Technology Coordinator helps maintain Finning's commitment to customer satisfaction by strengthening communication, process discipline, and execution visibility.Job Description:
Responsible for determining the number of activities needed to be planned by Mining Technology and the Branches, and the communication of this information to the Branches required to execute work
Enable rapid expansion in Mining technology
Work with the branches to assess capabilities and availability
Work with Finning Canada service excellence to understand current services processes and leverage these to achieve Mining targets
Reporting of all Customers and the progress of the Implementation projects
Build a process to notify business areas of the incoming service work required
Track Purchase Sale Orders (PSO) and Service Enabled attachments (SEA) assignments when required
Work in conjunction with the business to implement solutions to ensure objectives are met for installation, commissioning, support, and upgrades of equipment as part of Finning’s Bold Goals
Accountable for ensuring the correct parts for the installations of equipment are on order, in stock and allocated to the appropriate branches
Communicating with Caterpillar as it relates to any issues associated with Mining Technology
Follow-up on parts orders as well as parts returns
Understand and provide information for warranty purposes
Plan future parts and kits orders
Support project sales and implementation activities by preparing schedules, reports, RFP/RFQ content, presentations, and implementation documentation.
Create, track, review, pre-approve, prepare for submission, and confirm receipt of post-sale credit requests to Caterpillar.
Own and maintain the Bill of Materials (BOM) for Command conversions and coordinate ordering requests.
Qualifications:
Post-secondary education in a relevant field (Business, Project Management and Supply Chain)
Minimum 3-5 years of operations, project management or supply chain
Experience in a related business environment
Knowledge of various office programs MS Project, Excel, Word and PowerPoint
Experience in mining operations, autonomous solutions, heavy equipment, dealership operations, or technology implementation is considered an asset.
Knowledge of various office programs including Excel, Word, PowerPoint, Project, Visio and other programs which include Adobe, Lawson, Saleslink and Caterpillar applications including SIMSi.
Project Management Skills – Planning and Executing of Projects
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Skills Required
- Post-secondary education in Business, Project Management, Supply Chain, or a relevant field
- Minimum 3–5 years of experience in operations, project management, or supply chain
- Experience in a related business environment
- Knowledge of MS Project, Excel, Word, and PowerPoint
- Knowledge of Excel, Word, PowerPoint, Project, Visio, Adobe, Lawson, Saleslink, and Caterpillar applications including SIMSi
- Project management skills, including planning and executing projects
- Experience in mining operations, autonomous solutions, heavy equipment, dealership operations, or technology implementation
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
