The Role
As a Business Analyst, you will gather and analyze requirements, conduct impact assessments, support project delivery, and facilitate workshops to drive change initiatives.
Summary Generated by Built In
Hi, we’re Optima Legal, part of the PEXA Group.
We know you’ll Google us before applying, so let’s keep this brief. At Optima Legal, we are a specialist property law firm, with an Alternative Business Structure (ABS) status. We are proud to be a conveyancer of choice for 8 out of 10 major banks and lenders in the UK and have more than 300 UK-based employees who deal with thousands of conveyancing transactions between them every day. The team is led by a group of experienced, specialist solicitors who are equipped to handle the most complex of remortgage transactions.
Why join Optima Legal?
Great question! We pride ourselves on attracting, developing and retaining a diverse range of people in an equally diverse range of roles and specialisms – who together achieve outstanding results. Our transparent approach and open-door policy make Optima Legal a great place to work and as our business expands, we are looking for ambitious, talented people to join us.
We're looking for a proactive and experienced Business Analyst to join our Technology team on a fixed-term contract until October 2027.
Reporting to the Change & Delivery Manager, you'll play a key role in delivering business and technology change across Optima Legal. Working closely with stakeholders across the business, Development teams and Change colleagues, you'll help identify opportunities for improvement, define requirements, support project delivery and ensure solutions deliver measurable business value.
This is an exciting opportunity for someone who enjoys solving problems, driving continuous improvement and working on a varied portfolio of change initiatives in a fast-paced environment.
What You'll Be Doing
- Gather, analyse and document business and functional requirements for projects, change requests, BAU enhancements and client onboarding activities
- Conduct impact assessments for system and process changes
- Analyse existing processes and identify opportunities for improvement and efficiency
- Support the successful delivery of small to medium-sized projects and change initiatives
- Work collaboratively with business and technology stakeholders to define and implement solutions
- Facilitate workshops and stakeholder discussions to capture requirements and drive outcomes
- Measure and track business benefits to ensure value realisation
- Produce clear and concise documentation for both technical and non-technical audiences
- Support testing activities and coordinate User Acceptance Testing (UAT)
- Work with internal training teams to support project-related training requirements
- Provide regular progress updates and reporting to stakeholders
- Assist with problem resolution and contribute to continuous improvement initiatives
As our Business Analyst, you'll:
What You'll Bring
- Previous experience working as a Business Analyst
- Strong requirements gathering, analysis and documentation skills
- Excellent communication and stakeholder management skills
- Experience facilitating workshops and engaging with diverse stakeholder groups
- Strong analytical and problem-solving capabilities
- Ability to confidently communicate with both technical and non-technical audiences
- Experience identifying and investigating software and system issues
- Ability to work effectively both independently and as part of a team
- Proficiency in Microsoft Office applications including Word, Excel and PowerPoint Desirable
- Degree-level qualification
- Professional Business Analysis certification
- Knowledge of business change methodologies, techniques and tools
- Experience working within a legal services environment
- Experience with Legal Case Management systems
- Understanding of Agile and/or Waterfall delivery methodologies
- Knowledge of the remortgage process
- Experience using AI tools to support analysis, delivery or process improvement
Essential
About You
- Thrives in a fast-paced and evolving environment
- Builds strong relationships and earns trust across all levels of the business
- Can translate technical concepts into clear, accessible language
- Is highly organised and able to manage competing priorities effectively
- Takes a proactive and pragmatic approach to problem solving
- Enjoys collaborating with cross-functional teams to achieve shared goals
- Has a continuous improvement mindset and a passion for delivering positive change
- Remains resilient and adaptable when navigating ambiguity and change
You'll be someone who:
Sounds like you?
We at Optima Legal are ready so if this role sounds like you apply today.
To be conducted as part of post offer employment checks:
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at [Cifas].
GDPR Compliance
Digital Completion UK Limited (trading name “PEXA”), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited (a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, Legal-Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN 140 677 792; ASX: PXA) (referred to collectively as “PEXA Group”).
When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice https://pexa.co.uk/applicant-policy/.
#PEXAUK
Skills Required
- Previous experience working as a Business Analyst
- Strong requirements gathering, analysis and documentation skills
- Excellent communication and stakeholder management skills
- Experience facilitating workshops and engaging with diverse stakeholder groups
- Strong analytical and problem-solving capabilities
- Ability to communicate with both technical and non-technical audiences
- Experience identifying and investigating software and system issues
- Ability to work effectively independently and as part of a team
- Proficiency in Microsoft Office applications including Word, Excel and PowerPoint
- Degree-level qualification
- Professional Business Analysis certification
- Knowledge of business change methodologies, techniques and tools
- Experience working within a legal services environment
- Experience with Legal Case Management systems
- Understanding of Agile and/or Waterfall delivery methodologies
- Knowledge of the remortgage process
- Experience using AI tools to support analysis, delivery or process improvement
Am I A Good Fit?
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The Company
What We Do
PEXA Group Limited is a world-leading digital property technology and insight solutions business. It operates an electronic lodgement network, a cloud-based platform that enables the secure digital settlement and title registration of property transactions. By connecting lenders, conveyancers, and governments, PEXA streamlines the property ecosystem, reducing friction, risk, and delays to make completions faster, safer, and more predictable for families and businesses across Australia and the UK.
