Job Description:
Role : Technology Analyst - ServiceNow Platform
Number of Positions : 01
Band: E2
Experience (in Yrs) : 5-7 Yrs
Role Description:
Technology Analyst will be part of the Digital (D) function. The Analyst should have a good understanding of the ServiceNow Platform & Linux OS. Analysts would be working in close cooperation with the application owner, process owners and architects. In addition, the analyst should be experienced in resolving technical cases created by businesses looking for assistance to understand or troubleshoot unexpected behaviors or answer technical questions about the platform. The analyst will work in an international, distributed and multi-functional team; using an agile mindset and methodology.
Qualification
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Expert knowledge on ServiceNow Platform
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Intermediate level Knowledge of Linux OS (RHEL or any other Unix OS)
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Basic level knowledge of MySQL/MariaDB or other Databases
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Understanding of ITSM modules (Incident, Problem, Change, CMDB & Asset)
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Understanding in Integrations with 3rd party tools using (AD, SSO, web services, MID Server, JDBC, etc…).
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Demonstrated strong ability to troubleshoot technical issues.
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Passion for delivering excellent customer service.
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Good to have object-oriented programming skills (JavaScript and Java.)
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Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems.
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Ability to work with high-value customer administrators and developers.
Roles & Responsibility:
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Good understanding of ITIL Process Knowledge
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Good understanding of Agile Methodology
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Good understanding of Development Lifecycles & Release process
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Load, manipulate, and maintain data between ServiceNow and other systems.
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Participate in deployment of features and ServiceNow releases.
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Make recommendations and participate in implementing ServiceNow requirements.
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Research and stay current in ServiceNow products and applicable integrated technologies
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Research and present new features of ServiceNow functionality on new releases
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Optimize stability and usability of ServiceNow through regular application maintenance
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Collaborate with team members to help debug technical issues
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Expected to diligently manage and resolve challenging issues assigned and may need to coordinate assistance from additional teams for more complex cases
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Resolve technical cases created by business looking for assistance to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow Application and platform.
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Performs routine maintenance to include performance monitoring and error identification/remediation
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Collaboration with the implementation team, Platform team,L2, L3 & L4 support and other internal IT departments
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Install, configure, Backup, Recovery and maintain Linux / Unix OS.
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Monitor OS performance, identify issues and resolve them in a timely manner.
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Ensure database security, integrity, consistency and most important data privacy.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus India Private Limited
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Digital
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Top Skills
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.
Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
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