Technicien de service sur le terrain/ Field Service Technician

Sorry, this job was removed at 04:13 p.m. (CST) on Thursday, May 22, 2025
Be an Early Applicant
Saint-Jean-sur-Richelieu, QC, CAN
In-Office
Healthtech
The Role
Responsabilités du rôle
·       Fournir un soutien à la clientèle sur place et à distance pour l’entretien courant des services et les exigences futures des clients.
·       Chef de projet sur l’installation et la maintenance continue des services de Sharpsmart.
·       Gérer les cas de services à l’aide de méthodes d’analyse de cause, d’effet et d’analyse.
·       Planification et formation de la logistique sur place.
·       Formation et orientation sur la mise en œuvre pour les équipes cliniques.
·       Analyser les données, planifier et prévoir les exigences pour les entreprises nouvelles et existantes.
·       Analyser et optimiser les inventaires pour améliorer l’efficacité des contrats.
·       Fournir aux clients la familiarisation et la transmission des contrats de formation.

Role responsibilities
·       Provide on-site and remote customer support for routine maintenance of services and future customer requirements.
·       Project lead on installation and ongoing maintenance of Sharpsmart’s services.
·       Manage service cases through cause, effect, analysis methods.
·       On-site logistics scheduling, planning and training
·       Implementation training and guidance to clinical teams
·       Analyse data and plan and forecast requirements for new and existing business.
·       Analyse and complete stock optimisation to improve contract efficiencies.
·       Provide customer familiarisation and handover training of contracts.

Skills and Experience

  • Compétences et expérience
  • Au moins deux ans d’expérience dans un poste de prestation de services à la clientèle, de préférence dans le secteur de soins de santé.
  • Une approche flexible du travail et des efforts pour “faire un effort supplémentaire” pour dépasser les attentes des clients.
  • Capacité à gérer des projets et à résoudre des problèmes.
  • Excellentes compétences en communication (verbale, écrite, écoute).
  • Compréhension des programmes Microsoft (Excel, Word, PowerPoint).
  • Compréhension de l’industrie des soins de santé.
  • Permis de conduire valide.

  • Skills and Experience
  • Minimum of 2 years’ experience within a customer facing service provision role preferably in the Healthcare sector
  • A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations
  • Project management and problem-solving ability
  • Excellent communication skills (verbal, written, listening)
  • Understanding of Microsoft programmes (excel, word, power point)
  • Understanding of the Health Care Industry
  • Valid Driver's license

Daniels Health Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Daniels Health and has not been reviewed or approved by Daniels Health.

  • Healthcare Strength Company materials indicate medical, dental, and vision coverage are available on day one. Early eligibility is cited as a contributor to overall compensation value in some roles.
  • Leave & Time Off Breadth PTO and sick time are advertised as starting on the first day. Predictable schedules in certain teams are highlighted as supporting the practical use of time off.
  • Strong & Reliable Incentives Sales and account roles highlight base pay plus uncapped commission and mileage reimbursement. These structures are portrayed as making total compensation competitive for those positions.

Daniels Health Insights

Similar Jobs

Pfizer Logo Pfizer

Sr. Manager, Optimizations - HCP Products & Experiences

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office or Remote
3 Locations
121990 Employees
124K-207K Annually

Pfizer Logo Pfizer

Sr. Manager, Branded Content & Experiences

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office or Remote
3 Locations
121990 Employees
124K-207K Annually

Pfizer Logo Pfizer

Sr. Director, HCP Products & Experiences

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office or Remote
5 Locations
121990 Employees
215K-358K Annually

Pfizer Logo Pfizer

Director, Core HCP Products & Experiences

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
In-Office or Remote
3 Locations
121990 Employees
163K-272K Annually
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Chicago, IL
610 Employees
Year Founded: 1986

What We Do

MAKING HEALTHCARE SAFER The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare. Daniels has operations in Australia, USA, Canada, New Zealand, UK, Europe and South Africa and is widely regarded as a leader of innovation in the medical waste space. Daniels'​ flagship product - the Sharpsmart collector, was launched in 1999 and is now used in thousands of healthcare facilities around the globe. It has been peer reviewed in numerous medical journals with findings that indisputably assert it as the safest sharps collector in the world. Through education, innovation and service, we are committed to make the healthcare industry safer for the people who work in it and continually drive the development of ecologically sustainable solutions to reduce the environmental impact of medical waste.

Similar Companies Hiring

Camber Thumbnail
Fintech • Healthtech • Social Impact
New York, New York
90 Employees
Sailor Health Thumbnail
Healthtech • Social Impact • Telehealth
New York City, NY
20 Employees
Granted Thumbnail
Mobile • Insurance • Healthtech • Financial Services • Artificial Intelligence
New York, New York
23 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account